My daughter was out with her friend from out-of-town. The car breaks down on a Saturday night and was towed to "Kar Tek". Five days later my daughter & her friend wanted to get their stuff out of the trunk, we were told we could stop by and pick it up. We arrived at 4:30 pm on Thurs, the only employee there was some guy spray-painting a car grill & he knew nothing; the car was not there. Ten minutes later the owner arrived he was very rude, confrontational, and entirely un-professional. He informed us the car was towed to a dealer over fifteen miles away, in another city and county. He claimed to need a "second opinion" and he did this sort of thing often.... When I asked him why he didn't use the dealer up the road, he informed me they were rude with him.(!) We had to wait over 2 1/2 hours for the car to arrive. This guy doesn't have any ASE certified mechanics. He lied to us about where the car was, and got argumentative and rude when caught in his lie. He towed the car to God knows where for a real mechanic to look at it. And before we left he handed my daughter a bill to give to her friend(!) for $125.00 for "Diagnostics" there was no diagnosis on the bill. He also threatened to start charging $35 a day for storage!
My daughter was out with her friend from out-of-town. The car breaks down on a Saturday night and was towed to "Kar Tek". Five days later my daughter & her friend wanted to get their stuff out of the trunk, we were told we could stop by and pick it up. We arrived at 4:30 pm on Thurs, the only employee there was some guy spray-painting a car grill & he knew nothing; the car was not there. Ten minutes later the owner arrived he was very rude, confrontational, and entirely un-professional. He informed us the car was towed to a dealer over fifteen miles away, in another city and county. He claimed to need a "second opinion" and he did this sort of thing often.... When I asked him why he didn't use the dealer up the road, he informed me they were rude with him.(!) We had to wait over 2 1/2 hours for the car to arrive. This guy doesn't have any ASE certified mechanics. He lied to us about where the car was, and got argumentative and rude when caught in his lie. He towed the car to God knows where for a real mechanic to look at it. And before we left he handed my daughter a bill to give to her friend(!) for $125.00 for "Diagnostics" there was no diagnosis on the bill. He also threatened to start charging $35 a day for storage!