KAR Construction Reviews (109)
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Address: 1306 Brooks St, Ontario, California, United States, 91762
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Went to get my hair done in June, 2020. Got it colored and styled. Spend $195.00 for this service. Whey out of price range. So did not look good. Too long yet so went back to get it trimmed up. Was charged another $9.00. Still not happy how the hair stylist did not know how to cut hair? So went again to get it trimmed up. *** brought in a other stylist to see how to cut hair? she did not know? So *** chopped my hair to get it even again. Now looks even worse! She said Old style is the best on haircuts! No worse yet! Came in for the last time and said fix my hair all uneven. Now the manager of this place is trying to fix this horrible mess. She said you have a mullett hairdo now and can't fix it and I should take vitamins and keratin to fix my hair? OMG. And she charged me again for $9.00 to fix all the problems from her co workers. I want $all this money back to get a wig! It is the worst! Please help me with this problem and they should be reported!!
In response to complaint #***
Please contact me directly to discuss your visits to the salon. I understand that you were trying out a new haircut and style and there are times that it may be needed to be re-cut to meet your satisfaction and to make it easy for you to duplicate at home. I apologize that you needed to go through this and would definitely like to talk with you more about it. Please feel free to contact me directly at ***. I look forward to hearing from you soon.
This complaint is going to the wrong owner and email address The correct email is [email protected] The customer was made aware of charges before she sat down in stylists chair which she agreed to Because her hair was very dark, a toner is sometimes needed after lightening She was ok with there being a possible additional charge of $10.00, when she was told her hair would need a toner for the additional $is when she became upset and left She called and talked to manager twice, we told her we would be more than happy for her to come back in to tone her hair but that it would still be an additional $which she did not want to pay We have to charge accordingly for the product that is used to color a guests hair, she was made aware of all charges beforehand, she never let us finish the service
[redacted] *** *** [redacted] [redacted] Mi name is [redacted] Owener at Fantastic Sams I did not Perform the hair color to [redacted] was one stylist to use to work at Fantastic Sams [redacted] hair was black she wanted to go blonde {ombre balayage color} that especific service has to be done on to visits is very complex color is never perfect at the first time she knew that she did it before we charge $for visit for the product and time involved [redacted] called two days later to complain about the color I asked here to come to the salon so we can see the hair ,she refuse to come to my salon started screaming and when I told her I just need to see the hair because I posted a sing for no refunds because people taking advance she said she will go but never show up and she cancelled the transaction on her bank so she never pay, when called her she told me she will sent a complain to you she mention other complain on yelp is her friend who did not want to pay for the service , I offer her I will pay to the stylist and she put a complain about me being rude , I being at the salon years only two friends complain about me and other two about me speaking Spanish when answer my phone I being doing hair over years single parent very responsible I need to support my kids and have this salon profitable for my employees Regards, [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because:I spoke with hair techs within the business and not one could fix my hairstyleI went to Supercuts across the street to have my hair cutI believe they lacked knowledge and ability to provide the hairstyle that I want and the only reason I have the hairstylist a $Tip Was BBecause I Sincerely, [redacted]
We deeply regret the incident of a utility pole having gone down in our general zipcode area, which caused over homes and/or business to be without power for hourWe regret that these elements are out of our control, and completely understand the immediate instinct to wish to move to another location that was not experiencing this issueWe care deeply for the safety and satisfaction of our guests, and Our Front Desk Agent who handled your initial complaint was wrong to suggest that you would be charged a full night's stayHaving investigated this matter, our Front Desk Agent did also overlook that you had already paid a deposit for your total stayThe authorization on your card was released immediately by the Agent once the mistake was discoveredAt that juncture, the funds have been released by the hotel and it is no longer under our control as to how long the bank will take to process the releaseIt is true that most banks will pend a release from between 2-business daysThe releases typically take the latter end for Debit CardsFor this billing mistake, I added an additional 40% discount on top of your original 10% military discountFor the power outage inconvenience, I have added another discount, for a total return of funds pending to you in the amount of $Your total settled charges for your night with us will settle to $The incident occurred on a Saturday night, and it is true that I did not receive nor check email correspondence from my staff until I returned Tuesday morningIn the future, I will instruct my staff to call me directly when time is of the essence, especially when involving the concerns of a valued guestYour receipt reflecting the afforded refunds is attachedWe hope the adjustment to your bill truly reflects my deepest regrets in regards to your experienceThank You for your feedback and for allowing us the opportunity learn from this experience.? Yours in Service, [redacted] ? ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/08/31) */ First, I can't fully express how extremely sorry we are for what happened during this guests visit and have reached out to them to express how sorry we are for this incident and express our sincerest apologiesWe, as the owners of this location are very disappointed that this guest had such a poor experienceOur first goal is always to make sure each guest receives prompt and courteous attention and an honest estimate of the possible wait times and other related issuesThere is no excuse for how poorly this guest's visit to our salon wentIt's extremely disappointing and frankly embarrassingUnfortunately, they were caught up in the perfect storm of events when two of our stylist staff called in sick on one of the busiest days of the year - during the back to school rush and our new receptionist was not able to handle the large back-log of customers and customer wait times appropriately, resulting in this most unfortunate situationBy the time I was able to get to the salon to assist our team, this guest had already leftAgain, we are extremely sorry for what happened during her visit and have offered complementary services to hopefully overcome the negative impression it left her withWe will be expanding our guest service training to hopefully insure this kind of thing will not happen again Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/02) */ I have spoken with the owner of the salon, and this matter has been resolved to my satisfactionThank you
Complaint: [redacted] I am rejecting this response because:I don't yell at people and reading that response just showed me that she is not a honest person[redacted] about me.My hair was not black I have pictures and I didn't want it blonde.Further more my employer was sitting right by me so if she wants to lie that's fine.I was never offered anything not even time by [redacted] Regards, [redacted] ***