Kao USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The attached document, reflect the end result of what transpired Note no mention of forwarding additional documentation Apparently none was needed, because they in fact received what was submitted as the amount the refund would be issued in, was not an issue Regards, [redacted]

I am responding to complaint number [redacted] from [redacted] Please note name and address reported to [redacted] We have received your customer concern about our businessAccording to our records; · 6/25/- received and email from Ms [redacted] seeking the status of her rebate for the Ban Cooling Cloth promotion · 6/25/- responded letting Ms [redacted] know that due to overwhelming response we have not gotten through all requests · 7/9/- received an email from Ms [redacted] asking about the status · 79/- responded explaining that we have not gotten through all the requests at this time · 8/25/- sent an email to Ms [redacted] explaining that her submission was never received at the Agency to be processedWe let her know that even though it was not revived that we would be sending the rebate check · 9/16/- Ms [redacted] sent us an email on letting us know that she still has not received her rebate · 9/16/- responded that if she could mail us a copy of her submission that she mailed to the fulfillment center that we would be happy to try and assist her since the office was now closedWe mailed a postage paid mailing label to her to retrieve the copies As of today 10/14/we have not received the copies requested or further contact from Ms [redacted] Per the privacy policy section of the rebate offer, it states that Ban, Kao USA Inc., and their respective parents, affiliates and subsidiaries are not responsible for late, lost, stolen, damaged, incomplete, misaddressed, delayed, misdirected or postage-due mail or offer forms; therefore her file has been closed Cordially, KCVO Group Enric.hing livesit armony with nature [redacted] Consumer Care Center Team Leader Kao Brands Company