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Kansas City Star Reviews (679)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Ms***, According to my records, your Discount Newspapers subscription payment was processed on Tuesday, May Based on the notes from the call center you had placed the order on Thursday, April or Friday, April Your delivery was supposed to start on May 5, but actually started on
May (but your account was extended so you did not pay for a paper you did not receive)According to the Discount Newspapers website, the order is expected to be processed in 3-business daysYou paid $for weeks of day delivery so you were paid through November 11, The next day, you called the call center to add the TV Guide to your subscriptionBecause your paper was so heavily discounted and the TV Guide is a fixed price of $a week, it significantly shortened your subscriptionYou called in on May 9, and paid an additional $to extend your subscription back to November 11, As a department, we apologize if your subscription length was not adequately articulated to you, however, we see no wrong-doing on the part of the Call CenterIf you are adamant about talking to some one locally, I encourage you to email our team of local employees that answer inquiries through [email protected] the high volume of incoming emails and the amount of people working it, expect a delay in response timeIf you miss a paper and would like same day redelivery, I would still recommend calling the Customer Service DepartmentIf you have any further questions or concerns, please do not hesitate to contact meThank you for your readership,Dakota C***Audience Consumer Advocate@KCStarVIPGrand Blvd, Kansas City, MO 64108http://kansascity.com/###-###-####

Dear Revdex.com, Account #400542297Thank you for bringing this issue to our attentionWe have received the complaint on 10/18/17 According to our records the customer paid for a subscription on 9/15/in amount of Customer called in and stopped the paper on 9/21/for poor
serviceShe received a refund on 9/28/in the amount $due to non-delivery service Due to the fact she didn’t receive paper, she will receive her balance due of $5.87, which was processed on 10/16/17. Sincerely, *** ***VIP Agent***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I never received a confirmation e-mail but she did correct the expiration date and the paper delivery resumed this morning (Wednesday)Many thanks to Tina for getting this issue finally resolvedI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Ms***,Thank you for bringing this matter to my attentionI have verified that this customers account has been stopped by the customer service department as of July I have also requested that the customer get a full refundThis was successfully processed on July and was returned to
the card we had on fileI am sorry that it took this long for your paper to be cancelled

Dear Ms***,I am sorry to hear of your delivery issuesI have requested that finance credit your account for weeks for the inconvenienceI have notified the distributor of your delivery issues and encourage you to contact the VIP department if you have any further inquiries. ***
***Audience Consumer Advocate***Grand Blvd, Kansas City, MO 64108***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11431155, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, Account #400053293Thank you for bringing this issue to our attentionWe have received the complaint on 12/14/17. The customer subscription was stopped on 11/18/Since we tried to cancel the subscription on 10/6/17, we will write off the balance due on the account
We have contacted the collection agency to stop sending the letter to the customer Sincerely, *** ***VIP [email protected]

Dear Ms***,Thank you for bringing this issue to our attentionI have contacted the carrier though our new Home Delivery Manager, Chris B***, and he has assured me that the placement of this customers paper will take priorityGenerally, when carriers are contracted through a distribution
company their contract only requires that the paper is thrown on the property, not where the paper is thrownHere is where we will work with the carrier to ask him to make this exception to go above and beyond in their jobGenerally, the carriers are happy to help once we contact him. I have left a voicemail with the customer with my contact information requesting that he keep me updated. Thank you,Dakota C***Audience Consumer Advocate***

I had been leaving messages for weeks trying to reach this subscriber. I was able to reach her this morning. She stated we were on her list of calls to return today. Ms*** reports consistent delivery the past weeks. No complaints reported since mid December.I have
also sent an email to our distributor informing them of the improved service and a reminder to please keep an eye on this address in the future.The subscriber has my name and phone number and will call me if she has any more problems

Dear Ms***,Thank you for bringing this matter to our attentionMy boss, John M*** had been helping the customer with his delivery issueAfter contacting the distribution company and offering Mr*** weeks of papers on us for his frustration and to give us time to fix the issue, the
customers delivery had improvedI followed up with him today, May 2, to ensure that his paper service was still satisfactory and I provided him with my contact information if he ever had issues getting in touch with JohnFor now, I feel comfortable saying that this issue has been resolved. Thank you for your patience in this matter.Dakota C***Audience Consumer Advocate@KCStarVIPGrand Blvd, Kansas City, MO 64108http://kansascity.com/###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:PAYMENTS OF $ARE MONTHLY....(TIMES THE WEEK RATE).......YOU ARE ONLY GIVING WEEKS CREDIT FOR EACH MONTHLY PAYMENT.HAD TO USE ONLY MONTHLY RATE BECAUSE YOU WITHDREW EXTRA AMOUNTS WHEN I WAS DUMB ENOUGH TO LET YOU MAKE WITHDRAWALS FROM MY ACCOUNT.WHEN I COMPLAINED, YOUR OFFICE AGREED WE COULD USE THE WEEK RATE TIMES AND THAT YOU WOULD MAKE PROPER CREDIT TO ACCOUNT.MY RECORD OF ELECTRONIC PAYMENTS ( I.ECANCELLED CHECKS) FROM COMMERCE BANK SHOWS TOTAL AMOUNT OF $FOR PERIOD SINCE 1-5-16, A TOTAL OF PAYMENTS!HAVE BEEN A SUBSCRIBER SINCE .....ALMOST YEARS......WHY WON'T YOU GIVE ME CREDIT FOR AMOUNTS PAID AND THAT YOU HAVE AGREED TO DO ???DO I NEED TO GO TO THE MEDIA TO GET THIS CORRECTED?IF YOU NEED PROOF OF PAYMENT, I WILL SEND A BANK RECORD....PROVIDING YOU GIVE ME A PERSONS NAME (NOT JUST A DEPARTMENT) AND SPECIFIC ADDRESS.Regards,
*** ***

This balance has been removed and request was done to remove your name from the collection file Based on Mail dates, you may receive one more letter from the agency Please disregard the notice if you do as you have no owed balance as of 10/24/

Dear Ms***,I am sorry to hear of your delivery issuesI have called the carrier and requested that your paper be thrown in the drivewayWe do not usually offer redelivery on country routesTypically if you receive redelivery it is the carrier that threw the paper lateI have notified his
district manager that paper delivery has been late and wetI have credited your account for two weeks for the inconvenienceIf this happens again, you can talk to a customer service agent by hitting zero when calling the ###-###-#### line.*** ***Audience Consumer Advocate***Grand Blvd, Kansas City, MO 64108***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12143542, and find that this resolution is satisfactory to me
Regards,
*** ***

This is just an update:1) The carrier for this and other routes was just let go from the Distribution Company in charge of this customers delivery2) We are currently using back up carriers in his neighborhoodThis happened Sunday.3) The customer did receive a paper todayI am hoping this is a good sign- The customer wants weeks of uninterrupted service before he feels comfortable closing this complaint. I will be working with the customer until this happensI will keep you posted on the progress

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We understand what you mean regarding weather, but the dates that I mentioned that I did not receive a paper had no precipitation. Please see the historic weather data at the below noted links.With regards to road condition, that is a county road. If you have issues with it, I recommend that you contact the local county road commissioner.
Regards,
*** ***

Dear Revdex.com, Account #Thank you for bringing this issue to our attentionWe have received the complaint on 12/12/ I’ve forward the complaint to MrBell our distribution supervisor and the carrier’s supervisorWe will work on getting this issue solved
Sincerely, *** *** VIP Agent *** [email protected]

We are terribly sorry for the missed deliveries the subscriber has experienced Our Delivery Services Manager will investigate these issues In the meantime, we have credited the account for missed papers and reduced the rate on the account Our Customer Service Representative,
Phyllis G***, has also spoken with the subscriber on Nov 4th, 2015, and explained the credits posted to the account Should the subscriber have further delivery issues, he can call Ron D***, Delivery Services Manager at ###-###-####, or Phyllis G*** at ###-###-####, or pg***@kcstar.comThank you,The Kansas City Star Customer Service Department

Dear Revdex.com, Thank you for bringing this issue to our attentionWe have received your complaint dated August 28, 2017. We have applied the non-delivery of direct mail and coupons to the address stated in complaint below. *** ** *** **Kansas City MO 64116-1809If you have any other
issues on this matter, please forward your issues to ***

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Address: 1729 Grand Blvd, Kansas City, Missouri, United States, 64108-1413

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