Kansas City Board of Public Utilities

October 1, 2015Revdex.com ofGreater Kansas CityWard Parkway, Suite 401Kansas City, Missouri 64114Re: lD # [redacted] , [redacted] ***Dear Revdex.com:This letter is in response to the complaint submitted to you by the aboye refererrced customer [redacted] *[redacted] .The payment was returned due to customer errorlf the information is put in incorrectly by thecustomer, the customer is responsible for the error and the feeAs a one time courtesy this time only,we will waive the Snsc fee.Upon reviewing the recording between Ms [redacted] and the customer service representative we foundno evidence of rudeness or unprofessionalism during the callCustomer calls are monitored consistentlyfor training and quality purposes.Our investigation is complete and is resolved on the part ofour companyThank you for contacting us.Sincerely,Doretha [redacted] ***, Supervisor of Collections/LobbyKansas City Board of Prrblic UtilitiesMinnesota AvenueKansas City, Kansas [redacted]

October 1, 2015Revdex.com ofGreater Kansas City8080 Ward Parkway, Suite 401Kansas City, Missouri 64114Re: lD # [redacted], [redacted]Dear Revdex.com:This letter is in response to the complaint submitted to you by the aboye...

refererrced customer [redacted].[redacted].The payment was returned due to customer error. lf the information is put in incorrectly by thecustomer, the customer is responsible for the error and the fee. As a one time courtesy this time only,we will waive the S30.00 nsc fee.Upon reviewing the recording between Ms. [redacted] and the customer service representative we foundno evidence of rudeness or unprofessionalism during the call. Customer calls are monitored consistentlyfor training and quality purposes.Our investigation is complete and is resolved on the part ofour company. Thank you for contacting us.Sincerely,Doretha [redacted], Supervisor of Collections/LobbyKansas City Board of Prrblic Utilities540 Minnesota AvenueKansas City, Kansas 66101[redacted]