Kamp-Rite

Kamp-Rite Tent Cot,Inc has been in business for yearsMany of our products are manufactured in China and shipped to our warehouse for distributionOccasionally factories will make modifications to products per patent requirements without any notification to the people purchasing from the factoryAs a result, and unbeknownst to us, the factory modified the Chair with Shade CanopyThe carry straps have been removed from the canopy and a carry bag has been substituted insteadThese unexpected changes to products are difficult for us to deal withWe are usually not aware of changes made by the factory until a customer brings it to our attention, as in this caseBy then we may have hundreds of the product listed on 30-different websites before we are ever aware of a problemWe submitted a correction of the chair's description to [redacted] 's internal website system in May however we do not have any control as to how long this process takes for [redacted] to implementAdditionally, there are numerous 3rd party sellers on [redacted] that we have no control over in terms of website content [redacted] 's "Desired Settlement" states she wants an explanation as to why she received a different product and what we plan to do to rectify the situationI believe that our staff tried to explain the situation to [redacted] , repeating the fact that the item she originally sought to purchase is no longer available, that we were not immediately aware of the modification made to the chair, and that we did not have the capability to revise [redacted] 's websiteOur apologies if this was not properly and cordially explainedI am unclear as to what she is looking for in terms of "rectifying the situation"We genuinely appreciate our customers and do our best to provide quality products and quality serviceWe look forward to working with [redacted] and hope we can achieve an acceptable and satisfying solution for her

Revdex.com: I have reviewed the response made by the business in reference to my concern, and have decided to accept the response the business has given.However, I just wished it had been handled properly from the beginningThere are many businesses who purchase products from factories but it is still the company's responsibility to know what it is they are sellingSomeone needs to be accountable for changes in the products because ultimately it's the Kamp-Rite and reputation at stakeIt was brought to the company's attention by not only me but othersThey claim they notified [redacted] to update the description but never bothered to update their own website which also lists the wrong descriptionSeveral staff members took my number and assured they would get back to me but never didMy final communication was with their customer service department and even they never responded to my issueA company with a strong customer service ethic would have responded back in writing to address and close the issue properly

Kamp-Rite Tent Cot,Inc has been in business for 20 years. Many of our products are manufactured in China and shipped to our warehouse for distribution. Occasionally factories will make modifications to products per patent requirements without any notification to the people purchasing from the...

factory. As a result, and unbeknownst to us, the factory modified the Chair with Shade Canopy. The carry straps have been removed from the canopy and a carry bag has been substituted instead. These unexpected changes to products are difficult for us to deal with. We are usually not aware of changes made by the factory until a customer brings it to our attention, as in this case. By then we may have hundreds of the product listed on 30-40 different websites before we are ever aware of a problem. We submitted a correction of the chair's description to [redacted]'s internal website system in May 2017 however we do not have any control as to how long this process takes for [redacted] to implement. Additionally, there are numerous 3rd party sellers on [redacted] that we have no control over in terms of website content. [redacted]'s "Desired Settlement" states she wants an explanation as to why she received a different product and what we plan to do to rectify the situation. I believe that our staff tried to explain the situation to [redacted], repeating the fact that the item she originally sought to purchase is no longer available, that we were not immediately aware of the modification made to the chair, and that we did not have the capability to revise [redacted]'s website. Our apologies if this was not properly and cordially explained. I am unclear as to what she is looking for in terms of "rectifying the situation". We genuinely appreciate our customers and do our best to provide quality products and quality service. We look forward to working with [redacted] and hope we can achieve an acceptable and satisfying solution for her .

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and have decided to accept the response the business has given.However, I just wished it had been handled properly from the beginning. There are many businesses who purchase products from factories but it is still the company's responsibility to know what it is they are selling. Someone needs to be accountable for changes in the products because ultimately it's the Kamp-Rite and reputation at stake. It was brought to the company's attention by not only me but others. They claim they notified [redacted] to update the description but never bothered to update their own website which also lists the wrong description. Several staff members took my number and assured they would get back to me but never did. My final communication was with their customer service department and even they never responded to my issue. A company with a strong customer service ethic would have responded back in writing to address and close the issue properly.