Kal's Automotive Center

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
In response To Kal's Automotive's response #1 This is not a fraudulent claim asking for a total refund of said manifold replacement 2,459.40 and 2 lines replacement 599.17.  His Insurance co paid only to fix the damage that occurred from the result of the paid 2 jobs listed. (Engine being Replaced).  The insurance agent (name and number upon request) suggested we go after a full refund as the truck was completely ruined from their negligence.  We paid 3,000.00 to a mechanic who severely damaged parts of the truck and hid it from us.  The 3 lines did not need to be replaced as the leak was coming from the engine block.  They just assumed that was where the leak was.  They just kept saying things were wrong and wanted more money so we pulled the truck.  We brought the truck to another mechanic and it took time and weeks to diagnose and get to the root of the problem.  "The punctured engine.  "  That is why so much time lapsed between calls with Kal.  The truck did not sit for 2 years.  The truck was at Kal's automotive and per conversation with my uncle, [redacted] drove the truck on a regular basis to keep it in good running condition.  The truck is a 2010 [redacted] Sport Track with 61,000 miles we have pictures and proof of its good condition.  (other than it needed new manifold gasket). I have a box full of broken parts from the damage done by Kal's Automotive while fixing the manifold and lines.  I also have documentation and pictures from the mechanics stating what they observed apon receiving and working on the truck. Per  New Mechanic": New manifold installed was ruined.   Quoted by mechanic : Exhaust manifold front left side we removed the "New" manifold from original for the customer. during removal we noticed that the rearward lower stud was replaced with a piece threaded rod.  which led to notice that the "New" manifold was drilled out to work with the treaded rod. Per New Mechanic: Front sway bar frame Bracket:  To disconnect engine from motor mount, you need to drop the sway bar to gain access to bolts that keep everything together.  The sway bar frame bracket was welded to the vehicle frame.  We had to grind down the weld and install nut and bolt to correctly secure the bracket.   This is un ethical and unsafe as  the weld could have let go causing engine to fall.  We were not told of this and many more mishaps while truck was under Kal's care.There is more and information, pictures can be furnished upon request. We are asking for a full refund on Manifold job 2, 459.40 and 2 lines job 599.17   Total:  $3,058.57These jobs  were completed and paid in full prior to finding out about damaged done and hidden from customer. ( It has nothing to do with Insurance Claim) We request a full refund as jobs completed by Kal's Automotive were severely botched, it damaged vehicle as to where we are no longer are comfortable with the vehicle as the used engine put in ( paid for by insurance claim) is just not the same.  We wanted our original engine!! but due to the severity of the damage done to truck by Kal's automotive this could not happen. Also we have not even been able to enjoy the new vehicle as it was purchased  from family in great condition (minus manifold gasket need repair)and [redacted] began to work on it right away as it had been at his shop where he drove it and wanted to purchase it, but I was family and was given first preference.  It has been in and out of the shop since date of purchase over 2 months which has caused time out of work, no vehicle to drive and stress on us.  We should get our money back!!! Job was not completed in a satisfactory manner!!  
Regards,
[redacted]