Kalka Heating & Air

I highly recommend that you stay away from this company. In 2015, this company installed a new condenser and evaporator coil with a 5 year warranty on the equipment and lifetime warranty on their workmanship. Earlier this year, this company came out due to cold air not being generated by AC. They mentioned that the evaporator coil was leaking and needed to be replaced. I later find out that the evaporator coil that they installed was not the same on the invoice and they never gave me the model number or serial number so it was never registered. They couldn't have been any lazier. In addition to the leaky coil, they mentioned the furnace was dangerously leaking and needed to be turned off. I later found out through a second opinion that this was untrue and the furnace was safe. They were super slow to get me a quote and even when they did they were just trying to sell me a bunch of new equipment (new coil, new furnace, and capacitor). I wonder how their team is incentivized. Is it to best serve their customers or just try to sell you new equipment? I tried to reach the Manager (Mark), but he was either never there and he never made any effort to call me back ever. Margie at the company was always very kind, but unfortunately, Management at the company doesn't take their customers seriously. Please avoid this company. They will not serve you well.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern, We will process a full refund for the customerPlease assure her someone from our office will contact her today Feel free to contact me with any questions [redacted] Operations Manager [redacted] Heating and Air / [redacted] Franklin Plumbing [redacted]

Hi,Thank you for your feedbackWe kindly disagree with the customers statements, as we had our Installation Manager visit the customers home and inspect the work proposedThe original technician advised that one of the duct runs had come undone and needed to be repaired and re-sealedWhen the Installation Manager visited the customers home he explained that the ducts were falling apart from old ageHe addressed the customers concerns and offered to replace the ducts as taping them was not an optionWe also offered to credit the customer back the cost of the repairs if he chose to replace the ductsManagement will contact the customer to attempt to come to a resolutionRegards,The Kalka Heating and Air Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi,Thank you for your feedback. We kindly disagree with the customers statements, as we had our Installation Manager visit the customers home and inspect the work proposed. The original technician advised that one of the duct runs had come undone and needed to be repaired and re-sealed. When the...

Installation Manager visited the customers home he explained that the ducts were falling apart from old age. He addressed the customers concerns and offered to replace the ducts as taping them was not an option. We also offered to credit the customer back the cost of the repairs if he chose to replace the ducts. Management will contact the customer to attempt to come to a resolution. Regards,The Kalka Heating and Air Team

To whom it may concern, We will process a full refund for the customer. Please assure her someone from our office will contact her today.  Feel free to contact me with any questions. [redacted]Operations Manager [redacted] Heating and Air / [redacted] Franklin...

Plumbing[redacted]

Review: The dishonesty and unreliability of Kalka heating has probably caused me to lose an offer on my house.After listing my place, receiving an offer and accepting it, my A/C broke down 2 days before the inspection. I called Kalka and explained I needed urgent service, which the best they could do was in 2-days time, half a day before my inspection. I explained the urgency of the situation several times and they assured me everything will be ok.Today, 3 hours before our appointment, they just called and said that they are overbooked, and I fall too low on their priority of appointments, so they have to move my appointment 4 (!) days later. I explained the urgency of the situation, even talked to a manager with no avail, they were completely apathetic to my problem. I am sure they pushed me back against other customers because I had purchased their Angies List coupon, and was not paying full price. Completely unprofessional and unacceptable behavior.There is no way I can get someone else to come and service my A/C in a days notice, which means that I will fail the inspection which means I will lose the offer on my house.Desired Settlement: I would like for Kalka Heating to either schedule an appointment for today (April 16 2014) or if that is not possible, reimburse me for the damages they caused. One way would be to schedule an appointment for early next week, completing the services at no charge.

Business

Response:

Hi,

Thank you for your feedback. We apologize for any inconvenience that may have risen from this affair but, as we stated on the phone, there is a priority list for booked calls that we must abide to. First on our list are seniors, young children, and individuals with health concerns which may be aggravated by the hot weather. Following this category are our Home Protection Club members, as the pay a premium to receive priority scheduling. Then, all customers with demand service, such as yourself; I can assure the fact that you purchased an Angie’s List coupon does not affect the level of priority for your call.

Another fact to consider is that you called in the middle of the largest heat wave we’ve had this year, when we were booked 3 weeks out for most customers. Because of your situation we made an exception and placed you at the front of the line for demand service calls and were able to get you an appointment within 4 days. We are sorry the appointment was after your home inspection but we have limited resources and are unable to meet every customer’s timeline. We hope you can appreciate our position and will consider our company for your future heating and air conditioning needs.

Regards,

The Kalka Heating and Air Conditioning Team

Review: Called out the company due to air conditioning blowing hot air. They replaced a capacitor and said it would break down again unless I also installed a hard start kit those 2 items was 800 dollars. Told the service person it is still blowing hot. Said all my ducting needed to have the tape redone. Charged another 280 for that work and sent 2 minutes in my attic, When I checked the following weekend saw the work was not performed, I called the company back. A different service person cane and said it could not be redone and needed to be replaced and would credit my 280 on that 2250 dollar job. At that point they said the AC needed 5 pounds of freon and a leak kit for another 750. I called another company that added 1/4 pound of freon, confirmed the ducts were not retaped and wrote that on his receipt.Desired Settlement: Want to be refunded 280 dollars for the duct work that was never performed. Have a receipt from another company that confirmed the duct work is repairable and the tape was not replaced.

Business

Response:

Hi,