Complaint: [redacted] I am rejecting this response because: the roofer has to make proper recommendations to the customers based on the specifics of each house In this case, a bad, incompatible product was recommended by the roofer and installed, which caused major water leakages (and damages) in the house in two consecutive winters since installation This is still an ongoing problem that has not been addressed We totally reject the concept that the function of a roof is simply to stop outside water, without the considerations of proper ventilation and compatibility with the house [redacted] Sincerely, [redacted] **
Complaint: [redacted] I am rejecting this response because: the roofer has to make proper recommendations to the customers based on the specifics of each house In this case, a bad, incompatible product was recommended by the roofer and installed, which caused major water leakages (and damages) in the house in two consecutive winters since installation This is still an ongoing problem that has not been addressed We totally reject the concept that the function of a roof is simply to stop outside water, without the considerations of proper ventilation and compatibility with the house [redacted] Sincerely, [redacted] **