Kaldi's Coffee

Initial Business Response /* (1000, 10, 2015/12/18) */
My name is [redacted] and I am the Director of Retail Operations for Kaldis' Coffee Roasting Co. Thank you for bringing this to our attention. We are aware that the individual who filed the complaint has had some dissatisfaction with our...

products and services. It is our policy to quickly rectify any amount of dissatisfaction among our guests. I have discussed [redacted]'s behavior with the team at our Carondelet location off and on for some months now. Four members of our business' leadership team report that they have asked [redacted] what is wrong with the product he has received. All four of the cafe leaders report that [redacted]'s response has been "it sucks, its bad, or shrugs his shoulders." This had been an ongoing situation for several months. Our managers have logged several instances of their interactions with [redacted] between the dates 10/4/2015 and 11/12/2015. I can provide you with that documentation if you would like.
Our highest priority is to ensure that our guests leave our establishment having received a great experience, a high quality product, in a safe & clean environment. We would love to be able to meet and exceed [redacted]'s expectations, however after numerous attempts and inquires we are not sure how to do so.
Please let me know if there is any other information we can provide to Revdex.com to clear our business of this complaint.
Sincerely,

[redacted]