[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Ms. [redacted],I am hoping to respond to a recent customer complaint about my business. Your name was attached to the formal letter I received via mail, so if this is not correct- I ask for your guidance.Case ID [redacted]Client name: [redacted]Response to...
claim:This client hired me in February 2016 to photograph her newborn son. Cost of session was $450, which included 25 edited full resolution images and the clients choice of either a 11 x 14 matte print or a 20cm x 30cm wood block. This client was informed that if she chose the woodblock option, turnaround can take 3-4 weeks. Her gallery was delivered, a total of 75 full resolution, edited images (that's 50 in excess of her package commitment). Once an image was chosen for her woodblock, I ordered it from the vendor on 3/25/16. This particular product is handmade and shipped from the Netherlands. It is a unique product and this particular vendor is extremely busy. I received the product on April 27th, however the wood had split during the shipping process. I contacted the business owner, and she is replacing it for me, which I am yet to receive.As the speed of the replacement wood block is out of my hands, I am more than willing to refund this client for the cost of the woodblock portion of her session. I cannot however, refund her for the digital images that she has already received. The cost of the 20cm x 30cm woodblock is 25 euro ($32 US dollars). As of today, the client has been refunded in the amount of $32.00 via paypal to the email address [redacted].I apologize to Ms. [redacted] for her frustration, and hope to do business with her in the future.Thank you,Kaitlyn F[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Ms. [redacted],I am hoping to respond to a recent customer complaint about my business. Your name was attached to the formal letter I received via mail, so if this is not correct- I ask for your guidance.Case ID [redacted]Client name: [redacted]Response to...
claim:This client hired me in February 2016 to photograph her newborn son. Cost of session was $450, which included 25 edited full resolution images and the clients choice of either a 11 x 14 matte print or a 20cm x 30cm wood block. This client was informed that if she chose the woodblock option, turnaround can take 3-4 weeks. Her gallery was delivered, a total of 75 full resolution, edited images (that's 50 in excess of her package commitment). Once an image was chosen for her woodblock, I ordered it from the vendor on 3/25/16. This particular product is handmade and shipped from the Netherlands. It is a unique product and this particular vendor is extremely busy. I received the product on April 27th, however the wood had split during the shipping process. I contacted the business owner, and she is replacing it for me, which I am yet to receive.As the speed of the replacement wood block is out of my hands, I am more than willing to refund this client for the cost of the woodblock portion of her session. I cannot however, refund her for the digital images that she has already received. The cost of the 20cm x 30cm woodblock is 25 euro ($32 US dollars). As of today, the client has been refunded in the amount of $32.00 via paypal to the email address [redacted].I apologize to Ms. [redacted] for her frustration, and hope to do business with her in the future.Thank you,Kaitlyn F[redacted]