Kaia Yoga and Juice Bar Cafe

From: sp [redacted] ] Sent: Friday, November 11, 12:PMTo: [email protected] Subject: ID # [redacted] Dear Ma [redacted] We received your letter regarding a complaint from the husband of a client as he is not a member at our studio We were aware of the mistakes that were made and rectified them immediately on 7/25/and 10/25/ The client first sent a cancellation form via email in April which we did not sended up in a junk folderShe then reached out to us in July and we returned the charges to her credit card instantlyAt the same time we followed the appropriate steps to cancel her membership which did not save in our system It might have been human error or a glitch in our system Our client then reached out again on 10/ and left a message with a staff member stating that she had been charged We then followed up with a phone call and two emails apologizing and attaching proof of the refund to her credit card We never received an email or call back from the clientHer husband then contacted us on 11/1/ We tried to explain to the best of our ability of how this was a mistake and not a fraudulent actHe also was unaware that we had already reached out to his wife via phone/email and refunded the charges Please let us know if you have any further questionsBest

From: sp*** ***] Sent: Friday, November 11, 12:PM To: [email protected] Subject: ID #*** Dear Ma*** *** We received your letter regarding a complaint from the husband of a client as he is not a member at our studio We were aware of the
mistakes that were made and rectified them immediately on 7/25/and 10/25/ The client first sent a cancellation form via email in April which we did not sended up in a junk folderShe then reached out to us in July and we returned the charges to her credit card instantlyAt the same time we followed the appropriate steps to cancel her membership which did not save in our system It might have been human error or a glitch in our system Our client then reached out again on 10/ and left a message with a staff member stating that she had been charged We then followed up with a phone call and two emails apologizing and attaching proof of the refund to her credit card We never received an email or call back from the clientHer husband then contacted us on 11/1/ We tried to explain to the best of our ability of how this was a mistake and not a fraudulent actHe also was unaware that we had already reached out to his wife via phone/email and refunded the charges. Please let us know if you have any further questionsBest

From: sp[redacted]] Sent: Friday, November 11, 2016 12:53 PMTo: [email protected]...

Subject: ID #[redacted]   Dear Ma[redacted] We received your letter regarding a complaint from the husband of a client as he is not a member at our studio.  We were aware of the mistakes that were made and rectified them immediately on 7/25/16 and 10/25/16.  The client first sent a cancellation form via email in April  which we did not see-it ended up in a junk folder. She then reached out to us in July and we returned the charges to her credit card instantly. At the same time we followed the appropriate steps to cancel her membership which did not save in our system.  It might have been human error or a glitch in our system.  Our client then reached out again on 10/25  and left a message with a staff member stating that she had been charged.  We then followed up with a phone call and  two emails apologizing and attaching proof of the refund to her credit card.  We never received an email or call back from the client. Her husband then contacted us on 11/1/16.  We tried to explain to the best of our ability of how this was a mistake and not a fraudulent act. He also was unaware that we had already reached out to his wife via phone/email and refunded the charges.  Please let us know if you have any further questions. Best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
Sincerely,
[redacted]