Kaaws Clinic

Sent: Thursday, March 03, 9:AM Subject: ID# [redacted] Dear Revdex.com Dispute Resolution Department, The KAAWS Clinic has received your letter sent on February 22nd of On this letter it states that we had received a notification prior to February 22ndHowever, we did not receive any kind of notification prior this letterI’ve attached a copy of Ms [redacted] ’s first and second receipts, The KAAWS Clinic “New Client Form”, as well as a statement from DrRenee B [redacted] and myself regarding the conversation each of us had with Ms [redacted] I’m also including a screen shot from our website where it states that every vaccination requires a physical examIt has never been The KAAWS Clinic intention to confuse any of our customers regarding the prices of our servicesWe truly believe the statement printed on Ms [redacted] ’s receipt did not specify at any moment that she would only be charged a tech fee at her next visit nor that any of her pet’s vaccinations would be freeWe are sorry Ms [redacted] took upon herself to make such conclusionsAlso, Ms [redacted] never pointed out any extra charges during check-out; services were rendered, charges were informed, and payment was received without any objection Please let me know if you need any additional information from me Thank you, Jessica M [redacted] Clinic Manager The KAAWS Clinic [redacted]

Sent: Thursday, March 03, 9:AMSubject: ID#*** Dear Revdex.com Dispute Resolution Department, The KAAWS Clinic has received your letter sent on February 22nd of On this letter it states that we had received a notification prior to February
22ndHowever, we did not receive any kind of notification prior this letterI’ve attached a copy of Ms***’s first and second receipts, The KAAWS Clinic “New Client Form”, as well as a statement from DrRenee B*** and myself regarding the conversation each of us had with Ms***I’m also including a screen shot from our website where it states that every vaccination requires a physical examIt has never been The KAAWS Clinic intention to confuse any of our customers regarding the prices of our servicesWe truly believe the statement printed on Ms***’s receipt did not specify at any moment that she would only be charged a tech fee at her next visit nor that any of her pet’s vaccinations would be freeWe are sorry Ms*** took upon herself to make such conclusionsAlso, Ms*** never pointed out any extra charges during check-out; services were rendered, charges were informed, and payment was received without any objection Please let me know if you need any additional information from me Thank you, Jessica M*** Clinic Manager The KAAWS Clinic *** ** ***
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Sent: Thursday, March 03, 2016 9:13 AM Subject: ID#[redacted] Dear Revdex.com Dispute Resolution Department, The KAAWS Clinic has received your letter sent on February 22nd of 2016. On this letter it states that we had received a notification prior to February 22nd. However, we did not receive any kind of...

notification prior this letter. I’ve attached a copy of Ms. [redacted]’s first and second receipts, The KAAWS Clinic “New Client Form”, as well as a statement from Dr. Renee B[redacted] and myself regarding the conversation each of us had with Ms. [redacted]. I’m also including a screen shot from our website where it states that every vaccination requires a physical exam. It has never been The KAAWS Clinic intention to confuse any of our customers regarding the prices of our services. We truly believe the statement printed on Ms. [redacted]’s receipt did not specify at any moment that she would only be charged a tech fee at her next visit nor that any of her pet’s vaccinations would be free. We are sorry Ms. [redacted] took upon herself to make such conclusions. Also, Ms. [redacted] never pointed out any extra charges during check-out; services were rendered, charges were informed, and payment was received without any objection.     Please let me know if you need any additional information from me.   Thank you,   Jessica M[redacted] Clinic Manager The KAAWS Clinic [redacted]
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