K & J Tree Service

To Whom it May Concern:
The customer hired K&J Landscaping for patio and walkway installation work which was completed in April 2014. The customer contacted our office on August 11, regarding concerns with the weeds between the pavers and the need for additional stone dust. She
was advised at the time that the office would contact her prior to sending someone out to review her concernsOn August 21st, the customer was advised that an appointment will be scheduled either the afternoon of Friday, August 22nd or Saturday August 23rd.
On August 22nd, office staff spoke with the customer three times as follows:
At approximately 8AM the customer was advised that scheduling was pending;
Mid-morning the customer was again advised that she would be provided with an appointment time as soon as possible, most likely by the end of the day or by no later than Monday morning;
At approximately 1:45PM, the customer was provided with an appointment time of Saturday, August 23, at 10:30AM. This conversation was conducted by phone and the customer verbally agreed to accept the appointment as scheduled
The customer also received a call from another staff member at 2:45PM in response to a message left by the customer
Staff will continue to work with the customer to ensure satisfaction with work completed
Sincerely,
K&J Landscaping, LLC