Good day,
Thank you fro your message.
We are unable to locate the proper file corresponding to this complaint. Please provide a booking number or email that was used at the time of booking.
Without this information, we will need to close the file.
Best regards,
Customer Care Team
Thank you for your message. As mentioned by our Customer Care Representative, the system was unable to confirm the amounts because the airline had no more availability. For this reason, the transaction was not confirmed.
Once the refund request is confirmed and...
sent for processing, we cannot revert it as mentioned in the call. To be able to process this cancellation, there needs to be a verbal confirmation on the modification fees which were accepted.
For a copy of the recording, there needs to be an email sent to [redacted] for us to have it processed.
There is no further action we can provide, therefore we consider the file closed.
Good day,
Thank you for your message.
As we do apologize for the inconvenience, as previously mentioned, we have listened to the call recording and the 150$ was indeed mentioned as the modification fees. With this being confirmed, the changes were then made.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
response because:
No attempts have been made to reach out to me in regards to the illegal bait and switch tactic in which JustFly has done. Still waiting on a trainee and won't change my response until case has been resolved by said company in an ethical manner.Sincerely,Seth[redacted]
Good day,
Thank you for your message. We consider the feedback and will advise the web team.
As per the airline policy and our terms and conditions, if you call within 24 hours of the booking time, you can completely cancel but a penalty may apply (within 4 hours of the booking time, no fee...
applies). If you call after this 24 hours and you purchased a non refundable fare, we cannot process any refund on your file. If you want to process a change, regular penalties applies, which includes the airline and our penalty, as you were informed.We are not putting the rules on your fare, the airlines are the one building itineraries and to put the fare rules attached to them. We have to respect those rules, if not, we will be the one to pay a penalty to the airline because we break their conditions.We are not able to offer the refund you are requesting.
We consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has been in touch with you to finalize the change of dates as requested. The new itinerary was emailed to you at the beginning of November.
There is no further action we can provide, therefore we...
consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and complaint and have tried to contact you. He has sent over several emails as well.
The airline had suspended your ticket from Chicago to Miami due to the fact...
that you did not show up but your return ticket is still open for use. To be able to use this ticket now however, there is an airline penalty plus any fare difference on the new ticket as per the regulations of the airline.
There is no further action we can provide unless you want to phone us back to rebook. We consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As per our Customer Care Representative, we have reviewed the file and as mentioned, according to our terms and conditions, the fees are clearly stated. Our agent has outlined these terms and we have also reduces the amount for the modification fees as a...
gesture of good will.
We are not able to refund the airline penalty as requested.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I did not receive a full refund and as you can see in the business's response, they state they offered a full refund, which is not the case. This company continues to sink lower and lower as their business practices are concerned. They should be permanently shut down. I never received a full refund. Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and there was already a refund for a one time good will gesture.
The travel insurance is used when you have a medical situation or an accident that prevent you to fly, so...
it doesn't work for voluntary reasons. In case of a voluntarily cancel, you have 4 hours to process a cancellation without any cost, and you get back the whole amount.
For the 20 other hours, you have to pay a fee of 75$ per passenger.
There is no further action we can provide, therefore we consider the file close.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback. As mentioned, the charges were still pending at the time of this complaint. They have now gone through and you were charged what was confirmed to you at the time of booking. There is no further action we can provide, therefore we consider the...
Good day,
Thank you for your message.
We apologize for the delay. One of our Customer Care Representatives is currently reviewing your comments and booking.
We will revert back shortly with our response.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us.We apologize for the inconvenience. We have listened to the call recording and there was in fact an error from our agent. We were able to take action on your file, and process the...
refund as you requested. A cheque will be mailed to you.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Once again, as we empathize with the situation, we are not able to override any changes here. The tickets were purchased with two separate companies therefore no option to combine the tickets.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It has been seven weeks since *y complaint. I do not understand how it can take seven weeks to provide a copy of the recording. 15 days ago justfly said they hope to have this done within the week and are juststalling to see if I will give up because they know they are wrong1Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: There has be something that can be done, this is not good business ethnic. Maybe a credit for another flight or a partial refund but absolutely nothing is a "slap to the face".Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and the steps taken up to the confirmation of your booking. We provide a Review and Book page before making the final click to confirm. We have sent the screen shot to validate this to you
directly. Please note, that at the time of booking and on the checkout page (before you click confirm and book) the total price showing was 1743.60 USD (290.60 USD per passenger).
We do apologize if there was any inconvenience here but this is the only amount we have for this booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Joy [redacted]
Good day,
Thank you fro your message.
We are unable to locate the proper file corresponding to this complaint. Please provide a booking number or email that was used at the time of booking.
Without this information, we will need to close the file.
Best regards,
Customer Care Team
Good day,
Thank you for your message. As mentioned by our Customer Care Representative, the system was unable to confirm the amounts because the airline had no more availability. For this reason, the transaction was not confirmed.
Once the refund request is confirmed and...
sent for processing, we cannot revert it as mentioned in the call. To be able to process this cancellation, there needs to be a verbal confirmation on the modification fees which were accepted.
For a copy of the recording, there needs to be an email sent to [redacted] for us to have it processed.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
[redacted]
Thank you!
Good day,
Thank you for your message.
As we do apologize for the inconvenience, as previously mentioned, we have listened to the call recording and the 150$ was indeed mentioned as the modification fees. With this being confirmed, the changes were then made.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Complaint: [redacted]I am rejecting this...
response because:
No attempts have been made to reach out to me in regards to the illegal bait and switch tactic in which JustFly has done. Still waiting on a trainee and won't change my response until case has been resolved by said company in an ethical manner.Sincerely,Seth[redacted]
Good day,
Thank you for your message. We consider the feedback and will advise the web team.
As per the airline policy and our terms and conditions, if you call within 24 hours of the booking time, you can completely cancel but a penalty may apply (within 4 hours of the booking time, no fee...
applies). If you call after this 24 hours and you purchased a non refundable fare, we cannot process any refund on your file. If you want to process a change, regular penalties applies, which includes the airline and our penalty, as you were informed.We are not putting the rules on your fare, the airlines are the one building itineraries and to put the fare rules attached to them. We have to respect those rules, if not, we will be the one to pay a penalty to the airline because we break their conditions.We are not able to offer the refund you are requesting.
We consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has been in touch with you to finalize the change of dates as requested. The new itinerary was emailed to you at the beginning of November.
There is no further action we can provide, therefore we...
consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Their answer to my complaint is “we will look into it and get back to you.” That is not a resolution.Sincerely,Ahmad [redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and complaint and have tried to contact you. He has sent over several emails as well.
The airline had suspended your ticket from Chicago to Miami due to the fact...
that you did not show up but your return ticket is still open for use. To be able to use this ticket now however, there is an airline penalty plus any fare difference on the new ticket as per the regulations of the airline.
There is no further action we can provide unless you want to phone us back to rebook. We consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As per our Customer Care Representative, we have reviewed the file and as mentioned, according to our terms and conditions, the fees are clearly stated. Our agent has outlined these terms and we have also reduces the amount for the modification fees as a...
gesture of good will.
We are not able to refund the airline penalty as requested.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I did not receive a full refund and as you can see in the business's response, they state they offered a full refund, which is not the case. This company continues to sink lower and lower as their business practices are concerned. They should be permanently shut down. I never received a full refund. Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and there was already a refund for a one time good will gesture.
The travel insurance is used when you have a medical situation or an accident that prevent you to fly, so...
it doesn't work for voluntary reasons. In case of a voluntarily cancel, you have 4 hours to process a cancellation without any cost, and you get back the whole amount.
For the 20 other hours, you have to pay a fee of 75$ per passenger.
There is no further action we can provide, therefore we consider the file close.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback. As mentioned, the charges were still pending at the time of this complaint. They have now gone through and you were charged what was confirmed to you at the time of booking. There is no further action we can provide, therefore we consider the...
file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
We apologize for the delay. One of our Customer Care Representatives is currently reviewing your comments and booking.
We will revert back shortly with our response.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us.We apologize for the inconvenience. We have listened to the call recording and there was in fact an error from our agent. We were able to take action on your file, and process the...
refund as you requested. A cheque will be mailed to you.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Once again, as we empathize with the situation, we are not able to override any changes here. The tickets were purchased with two separate companies therefore no option to combine the tickets.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It has been seven weeks since *y complaint. I do not understand how it can take seven weeks to provide a copy of the recording. 15 days ago justfly said they hope to have this done within the week and are juststalling to see if I will give up because they know they are wrong1Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: There has be something that can be done, this is not good business ethnic. Maybe a credit for another flight or a partial refund but absolutely nothing is a "slap to the face".Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and the steps taken up to the confirmation of your booking. We provide a Review and Book page before making the final click to confirm. We have sent the screen shot to validate this to you
directly. Please note, that at the time of booking and on the checkout page (before you click confirm and book) the total price showing was 1743.60 USD (290.60 USD per passenger).
We do apologize if there was any inconvenience here but this is the only amount we have for this booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Joy [redacted]