I bought an Air Plane ticket from Justfly*** on December My flight schedule was Jan 10:50AM leaving from Las Vegas and arriving at San Francisco, CA at 12:31PM Jan And I was suppose to have a layover of hours and minutes in San Francisco while I was awaiting to board the Japan Airline at 3:05PM Jan While I was checking in from Las Vegas, NV, I was informed that the Air plane from Las Vegas to San Francisco will be delayed until 12:45PM Jan The flight time from Las Vegas to San Francisco is hours and minutesI was told by the airline staff that I will miss the International Japan Airlines if I took the Air Plane at 12:45PM and I was told to call Justfly*** to either get a refund or rebook the flightI tried to find a different plane to get to Japan because I had a wedding to attend to, but the only available time was the next day on Jan from San Francisco to JapanSo I called to cancel the plane ticket from the Justfly**
THE PROBLEM IS I BOUGHT A ONE-WAY FLIGHT ON JUSTFLY*** THE DATE I INPUTED ON THE WEBSITE IS NOT THE DAY OF THE FLIGHT I NEEDEDTHE FLIGHT WAS FOR FEB AND I DID NOT SELECT FLEXIBLE DATES OR WHATNOTSO ON THE SITE WHEN YOU PUT IN A DATE THE OFFERINGS THAT COME UP ARE FOR DAYS NEAR ITIT IS DECEPTIVEWHAT HAPPENED WAS THE FLIGHT I BOUGHT WAS FOR THE WRONG DAYWHY WOULD THEY EVEN SHOW A DIFFERENT DAY? IT COST ME $EXTRA TO CHANGE THE FLIGHT WITH DELTAWHEN I COULD HAVE BOUGHT IT FOR THE ORIGINAL PRICE ON THE 15TH OF JAN WHEN I BOUGHT THE ORIGINAL TICKETNOW THE PRICE HAS GONE UP ON THE TICKETJUSTFLY*** I FIRMLY BELIEVE IS USING DECEPTIVE BUSINESS PRACTICESTHE REASON IS SO CUSTOMERS MAKE ERRORS IN BOOKING THEN HAVE TO PAY HIGH FEES TO CHANGE, CANCEL AND FIX THE PROBLEM
It was my mistake that I didn't read review before using this agencyBooked the flight and when I had to change the flight agency fee for the change was 400$
I contacted Justfly*** about a trip from Allentown, PA to Jacksonville, FL on Sept for a Nov 2-I made two reservations separately because I was unable to get the site to do more than one at a timeI called Justfly several times while using their website for clarification on what to doI was charged for two tickets for a total of $I called again because I wasn't able to add an year old child to the tickets I just purchasedI was told I would have to purchased another ticket for an adult for the accompanying minor but would not be able to cancel one reservation to rebookThat would mean I would have two tickets for one person or have to change the ticket for a $feeThis is the point of the complaintI asked to have both tickets cancelledI was told many times by the agent and a supervisor that the old policy of a hour cancellation window was no longer availableOnce a ticket was purchased, it was yours and could only be changed with a feeHOWEVER, on th
We booked n had to cancel the flight cause we confused the dates cancelled within hours n still had to pay an $to delta because justfly said delta charges this to them for a cancelled flight...its an absolute rip off...so a $credit cost us another $so my flight to Greensboro cost us over $800.....total total ripoff no other booking company charges this if u cancel less than hours later
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
I have purchased tickets from justfly about weeks agobooking number was *** days later I have cancelled these tickets .website guaranteed refund back to my card and $ cancellation fee Instead I have received $ cancellation fee and credit line I would like to receive refund
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI unsubscribed from their email, and still continue getting their marketing emails to buy this and that(insurance, seating, etc...) I've emailed them about this and was on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableThey try to make profits off of customers that don't read all their fine print(which is everywhere)My advise, do not book with themI won't...EVER!!!
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
I purchased tickets from *** for myself and my family to fly to Geneva this spring The airline is *** *** When I purchased the tickets via ***, it clearly indicated that the first checked bag per passenger was included in the price I have proof of this too, as *** sent me a confirmation email, which states that the checked bags are free I happened to call *** about something else recently and while I was on the phone the agent told me that we would have to pay $per checked bag each way, for a total of $800! We scrimped and saved for years to afford this trip and I really don't have another $to throw at it for something that is supposed to be included in the price
I feel this is a breach of contract because I am not getting all that I paid for
I tried calling both companies (*** and ***) on May 31st and again on June 4th Neither were helpful at all *** refused to let me speak to a manager *** said they were going to transfer
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver
I purchased nonstop Latham Airline from VA to Lima during Cyber Monday The fly and confirmation sent was nonstop A few months later , the itinerary has changed to connection: beginning VA to Miami flying AA and Miami to Lima with Latham Airline without my knowledge I discovered it myself when selecting seats thru Latham I called them to confirm as well sending me a new confirmation They said they need to confirm with AA and would send a confirmation within hours I wait for couple days but did not receive it I checked back and was put on hold for hours Then, the agent said the same thing going thru AA and sending me a confirmation for hours Still, did not get it I called back third time, waiting for more than hours Then, the agent promised he would send over new itinerary within hoursGuess what, nothing! I called AA directly about my situation AA said they could not help me Justfly need to reserve the ticket but AA has no records of Justfly delivered it as several agents kept telling me contacting AAI am making 4th call, sitting here as waiting for my turn since 8.00pm and now it's past midnight Horrible, horrible services PLEASE WATCH OUT FOR THIS COMPANY!!! IT'S NOT WORTH YOUR SAVING!!! JUST CANCEL YOUR CREDIT CARD IF THEY DON'T REFUND YOUR MONEY, SCAM OR RIP YOU OFF
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
I was on there site where I found a flight for $which I tried to book, I was unable to book my flight via the website so I called there customer service and spoke with a rep who informed me that she didn't have it for that price but she has it for $and some changes in us dollars, so I told her to go a head and book it for that price, I get and email as well as a text alert from my credit card company showing she charged $429.68, which she did not info mewhen I reach out to the company, I had to wait over an hour just to talk to a sup, and he was very rude, the sup informed me that it will take hr for them to review the call and for me to call back in, he would not provide me with his direct contact number and told me that if his rep was wrong he still cant guarantee that he can give me the price she told me she will be running my credit for
this was a nightmare to deal with I went to thailand and my flight was changed a few times including while overseas it was hard to get in touch and the first customer service people who pick up the phone only repeat things you say back to you without actually helping Also, they booked a weird ticket involving a bus in china between flights this bus was not at the airport, but miles away Nobody spoke english, I had no money and had to get the only (barely) english speaking woman for the airline to help me explain to the cab where to go It's a wonder I made my flight and got home!
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
I booked an person family trip to Europe through JustflyI was instructed to call the company to place the order (instead of doing so on the internet)The agent who answered the call place the order for all members of my familyThe agent confirmed the names with me, but then entered one of the last names incorrectlyOnce we discovered this incorrect name days later, the company wanted to charge $to correct the name, I called the airline directly (British Airways) who stated they would be willing to work with the travel agent (i.eJustfly) to correct the name at no costJustfly instructed me to call them various times and was on the phone for over hour and minutes each timeI pleaded with them to review the call recording from when the order was placedJustfly finally reviewed the call recordings from the original call and conducted an investigation but would not share the recording with meAt this point, Justfly admitted guilt and stated the agent had entered the
I bought an Air Plane ticket from Justfly*** on December My flight schedule was Jan 10:50AM leaving from Las Vegas and arriving at San Francisco, CA at 12:31PM Jan And I was suppose to have a layover of hours and minutes in San Francisco while I was awaiting to board the Japan Airline at 3:05PM Jan While I was checking in from Las Vegas, NV, I was informed that the Air plane from Las Vegas to San Francisco will be delayed until 12:45PM Jan The flight time from Las Vegas to San Francisco is hours and minutesI was told by the airline staff that I will miss the International Japan Airlines if I took the Air Plane at 12:45PM and I was told to call Justfly*** to either get a refund or rebook the flightI tried to find a different plane to get to Japan because I had a wedding to attend to, but the only available time was the next day on Jan from San Francisco to JapanSo I called to cancel the plane ticket from the Justfly**
THE PROBLEM IS I BOUGHT A ONE-WAY FLIGHT ON JUSTFLY*** THE DATE I INPUTED ON THE WEBSITE IS NOT THE DAY OF THE FLIGHT I NEEDEDTHE FLIGHT WAS FOR FEB AND I DID NOT SELECT FLEXIBLE DATES OR WHATNOTSO ON THE SITE WHEN YOU PUT IN A DATE THE OFFERINGS THAT COME UP ARE FOR DAYS NEAR ITIT IS DECEPTIVEWHAT HAPPENED WAS THE FLIGHT I BOUGHT WAS FOR THE WRONG DAYWHY WOULD THEY EVEN SHOW A DIFFERENT DAY? IT COST ME $EXTRA TO CHANGE THE FLIGHT WITH DELTAWHEN I COULD HAVE BOUGHT IT FOR THE ORIGINAL PRICE ON THE 15TH OF JAN WHEN I BOUGHT THE ORIGINAL TICKETNOW THE PRICE HAS GONE UP ON THE TICKETJUSTFLY*** I FIRMLY BELIEVE IS USING DECEPTIVE BUSINESS PRACTICESTHE REASON IS SO CUSTOMERS MAKE ERRORS IN BOOKING THEN HAVE TO PAY HIGH FEES TO CHANGE, CANCEL AND FIX THE PROBLEM
It was my mistake that I didn't read review before using this agencyBooked the flight and when I had to change the flight agency fee for the change was 400$
I contacted Justfly*** about a trip from Allentown, PA to Jacksonville, FL on Sept for a Nov 2-I made two reservations separately because I was unable to get the site to do more than one at a timeI called Justfly several times while using their website for clarification on what to doI was charged for two tickets for a total of $I called again because I wasn't able to add an year old child to the tickets I just purchasedI was told I would have to purchased another ticket for an adult for the accompanying minor but would not be able to cancel one reservation to rebookThat would mean I would have two tickets for one person or have to change the ticket for a $feeThis is the point of the complaintI asked to have both tickets cancelledI was told many times by the agent and a supervisor that the old policy of a hour cancellation window was no longer availableOnce a ticket was purchased, it was yours and could only be changed with a feeHOWEVER, on th
We booked n had to cancel the flight cause we confused the dates cancelled within hours n still had to pay an $to delta because justfly said delta charges this to them for a cancelled flight...its an absolute rip off...so a $credit cost us another $so my flight to Greensboro cost us over $800.....total total ripoff no other booking company charges this if u cancel less than hours later
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
I have purchased tickets from justfly about weeks agobooking number was *** days later I have cancelled these tickets .website guaranteed refund back to my card and $ cancellation fee Instead I have received $ cancellation fee and credit line I would like to receive refund
In the process of booking a flight to Columbus, Ohio I inadvertently selected Columbus, GA I contact JustFly to have them change the itinerary and they refused to do so They stated that the rules are no changes, refunds, or credit issue I was left with no money and no trip I will use this service again and will never refer this business to anyone
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI unsubscribed from their email, and still continue getting their marketing emails to buy this and that(insurance, seating, etc...) I've emailed them about this and was on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableThey try to make profits off of customers that don't read all their fine print(which is everywhere)My advise, do not book with themI won't...EVER!!!
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
I purchased tickets from *** for myself and my family to fly to Geneva this spring The airline is *** *** When I purchased the tickets via ***, it clearly indicated that the first checked bag per passenger was included in the price I have proof of this too, as *** sent me a confirmation email, which states that the checked bags are free I happened to call *** about something else recently and while I was on the phone the agent told me that we would have to pay $per checked bag each way, for a total of $800! We scrimped and saved for years to afford this trip and I really don't have another $to throw at it for something that is supposed to be included in the price
I feel this is a breach of contract because I am not getting all that I paid for
I tried calling both companies (*** and ***) on May 31st and again on June 4th Neither were helpful at all *** refused to let me speak to a manager *** said they were going to transfer
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver
I purchased nonstop Latham Airline from VA to Lima during Cyber Monday The fly and confirmation sent was nonstop A few months later , the itinerary has changed to connection: beginning VA to Miami flying AA and Miami to Lima with Latham Airline without my knowledge I discovered it myself when selecting seats thru Latham I called them to confirm as well sending me a new confirmation They said they need to confirm with AA and would send a confirmation within hours I wait for couple days but did not receive it I checked back and was put on hold for hours Then, the agent said the same thing going thru AA and sending me a confirmation for hours Still, did not get it I called back third time, waiting for more than hours Then, the agent promised he would send over new itinerary within hoursGuess what, nothing! I called AA directly about my situation AA said they could not help me Justfly need to reserve the ticket but AA has no records of Justfly delivered it as several agents kept telling me contacting AAI am making 4th call, sitting here as waiting for my turn since 8.00pm and now it's past midnight Horrible, horrible services PLEASE WATCH OUT FOR THIS COMPANY!!! IT'S NOT WORTH YOUR SAVING!!! JUST CANCEL YOUR CREDIT CARD IF THEY DON'T REFUND YOUR MONEY, SCAM OR RIP YOU OFF
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
I planned a trip to London to watch my best friend get marriedHis wife to be was in a car accident prior to the wedding and was killedHence the wedding was canceledI then canceled my flights to London and was told I had to pay $for the two tickets I canceled, but I would have a $1,credit with Justfly and I could use that credit anytime for a yearThere was no mention of having to go to the same destination and the same passengers when I use the creditIt will expire in JanI booked a flight to Florida for a project I'm working on...and there was no way to use the credit on line when I booked itI called the next day to let them know I had a credit and wanted to use that to pay for the Florida tripI was told, after talking with different Customer Service Reps from Justfly and was hung up on times, that I could not use the creditI could only use the credit to fly back to London and it had to be the same passengersAfter hearing this new rule, I canceled my trip to Florida with you, as I will not spend MORE money with you after reading all the horror stories here of people using JustflyI was then charge $for that cancellationSo now...I feel I'm out $1,450..with cancellation and the inability to use the credit I already haveMy only recourse is to let everyone I know how you do business and how much money you have taken from me aloneI find I am not alone with these issues
I was on there site where I found a flight for $which I tried to book, I was unable to book my flight via the website so I called there customer service and spoke with a rep who informed me that she didn't have it for that price but she has it for $and some changes in us dollars, so I told her to go a head and book it for that price, I get and email as well as a text alert from my credit card company showing she charged $429.68, which she did not info mewhen I reach out to the company, I had to wait over an hour just to talk to a sup, and he was very rude, the sup informed me that it will take hr for them to review the call and for me to call back in, he would not provide me with his direct contact number and told me that if his rep was wrong he still cant guarantee that he can give me the price she told me she will be running my credit for
this was a nightmare to deal with I went to thailand and my flight was changed a few times including while overseas it was hard to get in touch and the first customer service people who pick up the phone only repeat things you say back to you without actually helping Also, they booked a weird ticket involving a bus in china between flights this bus was not at the airport, but miles away Nobody spoke english, I had no money and had to get the only (barely) english speaking woman for the airline to help me explain to the cab where to go It's a wonder I made my flight and got home!
I purchased a plane fight ticket in March of for a convention in Salt Lake City UtahI purchased the ticket with the insurance just in case my husband's work schedule changed because he works over seasWhen I clicked "yes" for travel insurance, the box said "100% refund for cancellation." About a week ago, I got an email saying my itinerary changedIt said I would be flying into Salt Lake City at 10:PM instead of 9:pm, which is the time I booked at travelI was going to be traveling alone and would have never booked a flight arriving at pmBy the time I got bags, taxi, travel to hotel, it would be past midnightThe convention starts early the next morning, and these aren't the times that I booked and paid forMy husband actually lost his job and I can no longer afford to take the ticketI called Justfly to cancel the trip and they asked what my reason was for cancelingI explained the two issues as stated aboveHe said it wasn't a valid reasonThe flight is not
My girlfriend and I booked a trip to Spain using this websiteWe were supposed to leave on March 29th, a few days after I began an extended period of leave from the U.SAir ForceA couple days after we booked it, I was told that my start date for this leave was being a changed to a week later and would now interfere with our trip datesI have exhausted any request options with the air force to have my dates changed back, but they have all been declinedSo my girlfriend and I reached out to JustFly*** customer support to look at our optionsThey informed us that our trip was non refundable, so we asked about changing our travel datesWe knew there would most likely be a fee for this, but we had no idea how ridiculous it would beOur original trip cost us $880, and to change our dates by a couple of moths was going to be an additional $900! Six hundred in fees from the airline (for each of us) and three hundred from JustFly (for each of us)They advised us to contact th
I booked an person family trip to Europe through JustflyI was instructed to call the company to place the order (instead of doing so on the internet)The agent who answered the call place the order for all members of my familyThe agent confirmed the names with me, but then entered one of the last names incorrectlyOnce we discovered this incorrect name days later, the company wanted to charge $to correct the name, I called the airline directly (British Airways) who stated they would be willing to work with the travel agent (i.eJustfly) to correct the name at no costJustfly instructed me to call them various times and was on the phone for over hour and minutes each timeI pleaded with them to review the call recording from when the order was placedJustfly finally reviewed the call recordings from the original call and conducted an investigation but would not share the recording with meAt this point, Justfly admitted guilt and stated the agent had entered the