Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
This is the worst online booking I've ever used
They messed up my profile and booked a wrong name on the flight ticket
When I found out and called their customer service about times, it took them hours, hours, hours, minutes, etcto keep me on the phone, but finally has to cancel the ticket, with a charge!!!
and worst of all, the agent on the call even threaten me that:
"If you don't want to agree on the charge of $for cancellation, I'll leave it not cancelled, and your ticket will expired so you get nothing back, if that's what you want, I can do that!"
This is the respond from their customer service!!!
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to *** complaint on their pagehere is the complain I posted on their *** page========================= "we contacted both airlines involved * *** *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly*** and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
I had a verbal contract with the ticket agentThe agent advised that the cost to change to ticket form xx date to xx date would be $In return I would receive $507CAD in credit per traveler or ($1521) that I can apply towards my re-booking feesRe-booking fee is $per travelerAnd this leaves me with $in credit towards my next travel purchase before May All currencies are in CADThe agent purposefully did not inform me of additional airline fees associated with the changeI clearly asked the agent to confirm there would not be extra chargesThe agent said $is all in and no additional chargersThe agent said no extra charges, in fact I would have a creditThe Future Travel Credit, this is what the agent called it, would take hr to activateAn hour later after this was done, I saw a missed call from agentI called and was told there are extra charges to re-book my ticketI believe this firm "Just Fly" has deliberately lied about the details of the fl
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
After several hours on the phone with JustFl*** across a few weeks, it truly felt as though the company was attempting to derail my flight itinerary repeatedly, with the only recourse of paying new and variable feesI booked a round trip flight via JustFl*** from the US to New Zealand with connections in ChinaMy first interaction with them after the transaction was when I received a phone message explaining my itinerary had changed and I must call them back (they would not disclose on the message or via email what had changed)After about half an hour on their phone lines a support representative explained the flight times and changed and I needed to approve that— not sure how my input mattered to the airline's flight, but when I "approved" it over the phone, they sent me a new reservation with the name on my flight changed incorrectlyCalling them again to fix this took hours and they refused to do so without a $feeThe name was not changedAnother hours on the phone and support said I would need to pay a $fee to cancel my flight and buy a new flight through themWhen I refused this, remarking how absurd it was and how they were not providing the services I'd already payed a fee for, the representative said [sic] "you'll need to provide proof"Proof of a verbal contract over the phone? Not sure how you provide thatI called the airline the original booking was through and they corrected things within minutesThis above all else suggested to me that JustFly was never acting in good faith, rather attempting to waylay my reservation to get me to sweat and pay up fees
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
I booked a flight earlier today (5/31/16) for what I thought was a dealTurns out the flight dates were changed after my payment was processedI was then charged a cancellation fee after they changed the dates on my flightThey refused to refund the fees or the cost of the flight that I was charged
Purchased flight from Savannah, GA to Albany, NYAfter payment was made, confirmation email stated Albany, GA as destinationCalled immediately to fix the error, customer service was horribleCustomer service said we could cancel for a 75$ fee per ticketSite explains you may be subject to a cancellation fee, but it does not state you definitely will have a feeThey proceeded to charge us for a cancellation fee within minutes of booking the flightI explained when booking Albany NY was the destination and I proceeded to get yelled at by the customer service representative claiming to be the supervisor that there was no error on their partNow I have a 100$ credit card charge for just flys error that I did not accept
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left
I purchased a flight from justfly*** and went through the steps to buy a flight for march 20th but received a ticket for march 7th However I did not notice the wrong ticket until todayI contacted the company and they wont do anythingI have search histories for their website both looking at flights on march 20th
This business dishonored their contract for an airfare purchase and refused to solve the issue through customer serviceThis can be interpreted as fraud and breach of contractA civil suit would not be worthwhile for myself as the consumer but they should not be allowed to get away with this eitherIt was a $airline reservation that they cancelled without telling meThey send me a cryptic email saying I should call the airline, no other information that was helpful was contained in the emailI called the airline who told me my flight was cancelledJustfly blew me off on the phone and hung up on me after being on hold for minutesI asked to speak to a supervisor twice and the horrible customer service person hung up on meSecond call I waited minutes to get through only to ask the horrible customer service rep (a new one I guess they are all horribly incompetent and rude) who I asked to talk to a supervisor at LEAST timesshe refused to help and and put me on hold
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
I purchased airline tickets through Justfly*** on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
I booked a flight in the first week of Aug on JustFly*** for travel from EWR (Newark) to BOM (Mumbai, India)Thereafter I cancelled my flight on Aug and JustFly collected a cancellation fee of $and advised me that I will receive my refund of $in 6-weeksToday is 28th Oct more than months and I have not received a satisfactory response from JustFly about my refundSometimes I hear that they are waiting for their travel partner to confirm and at other times they tell me that they are coordinating with the AirlineI'm really concerned if I will receive my refund because JustFly*** business is completely non-tranparent
Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
This is the worst online booking I've ever used
They messed up my profile and booked a wrong name on the flight ticket
When I found out and called their customer service about times, it took them hours, hours, hours, minutes, etcto keep me on the phone, but finally has to cancel the ticket, with a charge!!!
and worst of all, the agent on the call even threaten me that:
"If you don't want to agree on the charge of $for cancellation, I'll leave it not cancelled, and your ticket will expired so you get nothing back, if that's what you want, I can do that!"
This is the respond from their customer service!!!
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to *** complaint on their pagehere is the complain I posted on their *** page========================= "we contacted both airlines involved * *** *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly*** and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
I had a verbal contract with the ticket agentThe agent advised that the cost to change to ticket form xx date to xx date would be $In return I would receive $507CAD in credit per traveler or ($1521) that I can apply towards my re-booking feesRe-booking fee is $per travelerAnd this leaves me with $in credit towards my next travel purchase before May All currencies are in CADThe agent purposefully did not inform me of additional airline fees associated with the changeI clearly asked the agent to confirm there would not be extra chargesThe agent said $is all in and no additional chargersThe agent said no extra charges, in fact I would have a creditThe Future Travel Credit, this is what the agent called it, would take hr to activateAn hour later after this was done, I saw a missed call from agentI called and was told there are extra charges to re-book my ticketI believe this firm "Just Fly" has deliberately lied about the details of the fl
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
After several hours on the phone with JustFl*** across a few weeks, it truly felt as though the company was attempting to derail my flight itinerary repeatedly, with the only recourse of paying new and variable feesI booked a round trip flight via JustFl*** from the US to New Zealand with connections in ChinaMy first interaction with them after the transaction was when I received a phone message explaining my itinerary had changed and I must call them back (they would not disclose on the message or via email what had changed)After about half an hour on their phone lines a support representative explained the flight times and changed and I needed to approve that— not sure how my input mattered to the airline's flight, but when I "approved" it over the phone, they sent me a new reservation with the name on my flight changed incorrectlyCalling them again to fix this took hours and they refused to do so without a $feeThe name was not changedAnother hours on the phone and support said I would need to pay a $fee to cancel my flight and buy a new flight through themWhen I refused this, remarking how absurd it was and how they were not providing the services I'd already payed a fee for, the representative said [sic] "you'll need to provide proof"Proof of a verbal contract over the phone? Not sure how you provide thatI called the airline the original booking was through and they corrected things within minutesThis above all else suggested to me that JustFly was never acting in good faith, rather attempting to waylay my reservation to get me to sweat and pay up fees
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
I booked a flight earlier today (5/31/16) for what I thought was a dealTurns out the flight dates were changed after my payment was processedI was then charged a cancellation fee after they changed the dates on my flightThey refused to refund the fees or the cost of the flight that I was charged
Purchased flight from Savannah, GA to Albany, NYAfter payment was made, confirmation email stated Albany, GA as destinationCalled immediately to fix the error, customer service was horribleCustomer service said we could cancel for a 75$ fee per ticketSite explains you may be subject to a cancellation fee, but it does not state you definitely will have a feeThey proceeded to charge us for a cancellation fee within minutes of booking the flightI explained when booking Albany NY was the destination and I proceeded to get yelled at by the customer service representative claiming to be the supervisor that there was no error on their partNow I have a 100$ credit card charge for just flys error that I did not accept
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left
I purchased a flight from justfly*** and went through the steps to buy a flight for march 20th but received a ticket for march 7th However I did not notice the wrong ticket until todayI contacted the company and they wont do anythingI have search histories for their website both looking at flights on march 20th
This business dishonored their contract for an airfare purchase and refused to solve the issue through customer serviceThis can be interpreted as fraud and breach of contractA civil suit would not be worthwhile for myself as the consumer but they should not be allowed to get away with this eitherIt was a $airline reservation that they cancelled without telling meThey send me a cryptic email saying I should call the airline, no other information that was helpful was contained in the emailI called the airline who told me my flight was cancelledJustfly blew me off on the phone and hung up on me after being on hold for minutesI asked to speak to a supervisor twice and the horrible customer service person hung up on meSecond call I waited minutes to get through only to ask the horrible customer service rep (a new one I guess they are all horribly incompetent and rude) who I asked to talk to a supervisor at LEAST timesshe refused to help and and put me on hold
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
I purchased airline tickets through Justfly*** on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
I booked a flight in the first week of Aug on JustFly*** for travel from EWR (Newark) to BOM (Mumbai, India)Thereafter I cancelled my flight on Aug and JustFly collected a cancellation fee of $and advised me that I will receive my refund of $in 6-weeksToday is 28th Oct more than months and I have not received a satisfactory response from JustFly about my refundSometimes I hear that they are waiting for their travel partner to confirm and at other times they tell me that they are coordinating with the AirlineI'm really concerned if I will receive my refund because JustFly*** business is completely non-tranparent