Ms. S[redacted], This is Chris P[redacted] the district leader for [redacted] I've attempted to work out a resolution for you since the first time I became involved back on Tuesday July 26th. We agreed that you would call me back Wednesday July 27th after taking Max back to...
vets. I called you the 27th at 10:10am, but you said you didn't have time to talk, and you would call me back later that day. I waited, but never heard back from you until Saturday July 30th at 3:29pm when you texted me saying you never heard back from corporate, and wanting to know "what the deal is". Being that it was the weekend, and home office (corporate) is not open I had no new information for you. The last correspondence I had with you was Monday August 1st at 12:23pm. I asked how Max was, and you said he was getting better. I asked how your follow up vet appointment was and you said you didn't take him. I asked what you though a proper resolution would be, and you stated you didn't know, but you thought you should be compensated. I asked what that meant, and you said you were going to talk to a lawyer later that day, and you would call me back. As of Tuesday August 2nd at 6:00pm, I haven't heard back from you. We've paid for the $209 vet bill as a sign of good faith. The results of that vet visit showed dermatitis was found. After Max was groomed removing the mats that were present, he became uncomfortable, and felt different not having the matted fur. He began scratching with his nails that were freshly clipped, not ground smooth. These are the contributing factors to the redness, and scratches on his chest. If you are asking for anything further, please reach out to me. You have my cell phone number. Throughout this incident, my biggest concern has been Max's health, and well being.
Thank You,
Chris P[redacted]
DL SW Florida
Dear Mrs. [redacted]Thank you for expressing your concerns about the salon incident that occurred on November 16 2015 in reference to your pet Panda, we take every precaution to make sure your pet has a pleasant stay and received top notch service while in our grooming salon. Unfortunately this was not...
the case during this visit .After our phone conversation on 12/2/2015 it would be my pleasure to offer you a $100 Petsmart gift card and cover the $50 vet bill you have already paid .I look forward to seeing you sometime this week and hope Panda is doing well.Thank YouRichard V[redacted]Store Leader Petsmart [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Daniel R J[redacted]
Dear [redacted],Thank you for contacting PetSmart in regards to your recent PetsHotel stay. We have processed a refund on the service provided. We again, thank you for bringing this matter to our attention.Sincerely,Coral
They did give me a refund but they continued to advertise the Cat Flea Collar they said they didn't have. If they...
didn't have the one I originally ordered then they were still shipping out the inferior Cat Flea Collar they sent me. I followed their Ad's for 3 weeks after my complaint & no change was made. I did get a refund but the Public was still being flim-flamed by PetSmart.
Dear Ms. [redacted],
Thank you for contacting PetSmart. I was sorry to hear about your experience with our training sessions, Our Field Management team has been attempting to contact you but has been unable to make contact with you. Our store management team would like to extend thier...
apologies and offer a refund. Please contact our store at your earliest convenience to arrange a refund.
Thank you,
Jessica
Dear Mr. [redacted],
I am sorry for your experience. I have passed your information to our coroporate communications team and asked that they mail you a letter.
Sincerely,
Jessica
Dear Ms [redacted]
Thank you for contacting PetSmart. I was sorry to hear about your experience with our gift card. Our treasury department has sent you a replacement gift card.
Sincerely,
Jessica
Dear Ms. M[redacted],
THank you for reaching out to PetSmart. I am sorry to hear about your experience. I have reached out to our store who has stated that they would be happy to assist with the return of your products. They have also suggested that you reach out to the group, [redacted]...
Shelter at [redacted] with regards to the refund of your adoption fees.
Sincerely
Jessica
Dear Carmel,Thank you for contacting PetSmart. We were so sorry to hear about your experience. We appreciate you taking the time to share your concerns with us about your experience at the [redacted] Veterinary Hospital. Although we are partners with [redacted] and most of their...
hospitals are located in our stores, we don't control their operations. However, we do have many contacts there and have passed your message along to [redacted] corporate offices. You can also contact their corporate offices at [redacted]. We're confident they'll promptly address your concerns.Again, thank you for bringing this issue to our attention.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Ms. [redacted],
Thank you for contacting PetSmart. I was sorry to hear about your experience. We have reached out to our field management team to look into this matter. We do not have vet notes or bills on file for this incident which we need to move forward. Can you please...
submit those to your local store or to our offices via fax at ###-###-####. Please reach out to our store management team at ###-###-#### for any additional questions or concerns.
Thank you
Jessica
Thank you for contacting PetSmart. We have removved your email from our system. We do show that the email was readded back during customer checkout on our pin pad.
THank you
Jessica
negative. I have never entered my email at checkout. It is always my policy to never give my email at...
checkout. Plus the checkout terminals at my store do not even ask for an email. furthermore, that doesn't even explain why (1.) your unsubscribe process failed and (2.) that you were sending at least three copies of the same email each time you emailed me. i reject this response bevause the business did not address above, made an excuse that is clearly fabricated since their POS at my store does not ask for email, and have not confirmed that no other emails will be sent to me from the business. until such time as that happens my complaint is unresolved and the business will retain its black mark from the Revdex.com
I reject this solution because my puppies reeked of urine. That only leaves me one option to consider. My puppies were not bathed as a courtesy. They were bathed because they smelled of urine. The staff at Petsmart told me that one of my puppies had soiled herself with feces so they decided to just bath both of them. Their bedding also reeked of urine even AFTER it was washed As did my puppies. Therefore your bathing technics are very poor or my pets and their bedding were left soaked in urine for so long one washing did not clean them. You are doing exactly like the manager did me when I complained to her. Totally ignoring the fact that I called your store out on mistreating my pets and then lying about it. There are hundreds of complaints posted about your company and staff. None of which was resolved to the satisfaction of the customer. Your $100.00 dollar store card is ridiculous and reeks of feces !!!! Maybe you need a courtesy bath!!
Hi [redacted], Thank you for reaching out to PetSmart. I am so sorry to hear this. I have passed your comments along to our online team so that we can prevent this from happening in the future. In the meantime, I have mailed out a $30 gift card for your inconvenience. Thank you,Coral
Hi [redacted],Thank you for reaching out to PetSmart in regards to your pet's stay at our PetsHotel. It was a pleasure speaking with you yesterday, 3/7/17. Per our discussion, I have requested a gift card for you for the amount of $88.00 to cover the cost of the entire hotel stay. Please...
allow 2-3 business days for our treasury department to process this request. I will send you an email when your gift card has been mailed out so you know to look for it. We thank you for your feedback as we are always looking to improve. Again, I am sorry about your experience and the inconvenience it caused.Sincerely,Coral
Dear Mr. [redacted],Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our district manager [redacted] has told us that he spoke to you and was able to assist you with a set up at the sale price and was able to arrange the pick up for you at our...
Ms. S[redacted], This is Chris P[redacted] the district leader for [redacted] I've attempted to work out a resolution for you since the first time I became involved back on Tuesday July 26th. We agreed that you would call me back Wednesday July 27th after taking Max back to...
vets. I called you the 27th at 10:10am, but you said you didn't have time to talk, and you would call me back later that day. I waited, but never heard back from you until Saturday July 30th at 3:29pm when you texted me saying you never heard back from corporate, and wanting to know "what the deal is". Being that it was the weekend, and home office (corporate) is not open I had no new information for you. The last correspondence I had with you was Monday August 1st at 12:23pm. I asked how Max was, and you said he was getting better. I asked how your follow up vet appointment was and you said you didn't take him. I asked what you though a proper resolution would be, and you stated you didn't know, but you thought you should be compensated. I asked what that meant, and you said you were going to talk to a lawyer later that day, and you would call me back. As of Tuesday August 2nd at 6:00pm, I haven't heard back from you. We've paid for the $209 vet bill as a sign of good faith. The results of that vet visit showed dermatitis was found. After Max was groomed removing the mats that were present, he became uncomfortable, and felt different not having the matted fur. He began scratching with his nails that were freshly clipped, not ground smooth. These are the contributing factors to the redness, and scratches on his chest. If you are asking for anything further, please reach out to me. You have my cell phone number. Throughout this incident, my biggest concern has been Max's health, and well being.
Thank You,
Chris P[redacted]
DL SW Florida
Dear Mrs. [redacted]Thank you for expressing your concerns about the salon incident that occurred on November 16 2015 in reference to your pet Panda, we take every precaution to make sure your pet has a pleasant stay and received top notch service while in our grooming salon. Unfortunately this was not...
the case during this visit .After our phone conversation on 12/2/2015 it would be my pleasure to offer you a $100 Petsmart gift card and cover the $50 vet bill you have already paid .I look forward to seeing you sometime this week and hope Panda is doing well.Thank YouRichard V[redacted]Store Leader Petsmart [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Daniel R J[redacted]
Dear [redacted],Thank you for contacting PetSmart in regards to your recent PetsHotel stay. We have processed a refund on the service provided. We again, thank you for bringing this matter to our attention.Sincerely,Coral
They did give me a refund but they continued to advertise the Cat Flea Collar they said they didn't have. If they...
didn't have the one I originally ordered then they were still shipping out the inferior Cat Flea Collar they sent me. I followed their Ad's for 3 weeks after my complaint & no change was made. I did get a refund but the Public was still being flim-flamed by PetSmart.
Dear Ms. [redacted],
Thank you for contacting PetSmart. I was sorry to hear about your experience with our training sessions, Our Field Management team has been attempting to contact you but has been unable to make contact with you. Our store management team would like to extend thier...
apologies and offer a refund. Please contact our store at your earliest convenience to arrange a refund.
Thank you,
Jessica
Dear Mr. [redacted],
I am sorry for your experience. I have passed your information to our coroporate communications team and asked that they mail you a letter.
Sincerely,
Jessica
Dear Ms [redacted]
Thank you for contacting PetSmart. I was sorry to hear about your experience with our gift card. Our treasury department has sent you a replacement gift card.
Sincerely,
Jessica
Dear Ms. M[redacted],
THank you for reaching out to PetSmart. I am sorry to hear about your experience. I have reached out to our store who has stated that they would be happy to assist with the return of your products. They have also suggested that you reach out to the group, [redacted]...
Shelter at [redacted] with regards to the refund of your adoption fees.
Sincerely
Jessica
Dear Carmel,Thank you for contacting PetSmart. We were so sorry to hear about your experience. We appreciate you taking the time to share your concerns with us about your experience at the [redacted] Veterinary Hospital. Although we are partners with [redacted] and most of their...
hospitals are located in our stores, we don't control their operations. However, we do have many contacts there and have passed your message along to [redacted] corporate offices. You can also contact their corporate offices at [redacted]. We're confident they'll promptly address your concerns.Again, thank you for bringing this issue to our attention.Sincerely,[redacted]
Thank you for contacting PetSmart. We have removed your email from our system.
THank you
Jessica
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Ms. [redacted],
Thank you for contacting PetSmart. I was sorry to hear about your experience. We have reached out to our field management team to look into this matter. We do not have vet notes or bills on file for this incident which we need to move forward. Can you please...
submit those to your local store or to our offices via fax at ###-###-####. Please reach out to our store management team at ###-###-#### for any additional questions or concerns.
Thank you
Jessica
Thank you for contacting PetSmart. We have removved your email from our system. We do show that the email was readded back during customer checkout on our pin pad.
THank you
Jessica
negative. I have never entered my email at checkout. It is always my policy to never give my email at...
checkout. Plus the checkout terminals at my store do not even ask for an email. furthermore, that doesn't even explain why (1.) your unsubscribe process failed and (2.) that you were sending at least three copies of the same email each time you emailed me. i reject this response bevause the business did not address above, made an excuse that is clearly fabricated since their POS at my store does not ask for email, and have not confirmed that no other emails will be sent to me from the business. until such time as that happens my complaint is unresolved and the business will retain its black mark from the Revdex.com
I have not seen what I have been charged yet, so this issue is NOT resolved.
I reject this solution because my puppies reeked of urine. That only leaves me one option to consider. My puppies were not bathed as a courtesy. They were bathed because they smelled of urine. The staff at Petsmart told me that one of my puppies had soiled herself with feces so they decided to just bath both of them. Their bedding also reeked of urine even AFTER it was washed As did my puppies. Therefore your bathing technics are very poor or my pets and their bedding were left soaked in urine for so long one washing did not clean them. You are doing exactly like the manager did me when I complained to her. Totally ignoring the fact that I called your store out on mistreating my pets and then lying about it. There are hundreds of complaints posted about your company and staff. None of which was resolved to the satisfaction of the customer. Your $100.00 dollar store card is ridiculous and reeks of feces !!!! Maybe you need a courtesy bath!!
Hi [redacted], Thank you for reaching out to PetSmart. I am so sorry to hear this. I have passed your comments along to our online team so that we can prevent this from happening in the future. In the meantime, I have mailed out a $30 gift card for your inconvenience. Thank you,Coral
Hi [redacted],Thank you for reaching out to PetSmart in regards to your pet's stay at our PetsHotel. It was a pleasure speaking with you yesterday, 3/7/17. Per our discussion, I have requested a gift card for you for the amount of $88.00 to cover the cost of the entire hotel stay. Please...
allow 2-3 business days for our treasury department to process this request. I will send you an email when your gift card has been mailed out so you know to look for it. We thank you for your feedback as we are always looking to improve. Again, I am sorry about your experience and the inconvenience it caused.Sincerely,Coral
Dear Mr. [redacted],Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our district manager [redacted] has told us that he spoke to you and was able to assist you with a set up at the sale price and was able to arrange the pick up for you at our...
store.Sincerely,[redacted]