Just Personalize It

Complaint: [redacted] I am rejecting this response because: I quit JPI for multiple reasons, but the biggest one being that it causes a conflict of interest when being an employee and a client The issue Julie mentions with the order forms is just the latest in a long list of reasons why they have not fulfilled our promises Before I was employed with JPI, me and my PTA vp met with her to determine if our school would use JPI for our spirit wear vendor I still have the page of notes I took when meeting with Julie which included every single item that was offered on the order forms I created for our school The biggest things that came out of that meeting was that we would have a two week turn around, items would be created on a First Come First Serve manner, the PTA would be able to have shirts created for our Ice Cream Social/Back to School event on August and that they would be at that event to take orders Our PTA shirts were NOT created by the event and JPI NO SHOWED NO CALLED us for the event, stating that they quadruple booked themselves, one of their machines went down, and that an employee got lost They state they communicated this via Facebook, but there is no record of those messages We then turned in a stack of teachers and staff orders on August 30th Julie was impressed with the amount of orders, stating "That's a nice order." and promised we would be able to have them in two weeks Again, the order forms and items listed were never mentioned as an issue until our meeting on October 20, wherein we asked for the existing orders to be completed and then we could get together again to create the plan for moving forward so that we can get our orders in a timely manner and be offering a product that JPI is capable of providing They agreed and that is whent they promised the remaining orders by October Before being told the order forms were the issue, we were told over a dozen reasons for the items not being completed including: Having to spend time at the county, having to move her business, holidays that she forgot about, medical issues, sick pets, vendor not shipping the items, vendor shipping the item even though she was there to pick them up (then those items never arrived), UPS sending items back, colors not available, style not available, embroidering jackets, and more While working at JPI and when being at her home after I quit, I have gone through EVERY order form to clarify any issues All order forms submitted have been reviewed with Julie and her employees multiple times If the order forms were such a big issue, they should have either never cashed the payments and accepted the orders, or they should have refunded the money to our families, teachers, and staff and told us that they could not fulfill the orders Instead, they have continually assured us that the shirts are on the way and the orders would be delivered "tomorrow" Yes, we have been in contact every business day for the past month (or more) in an attempt to resolve this issue, but, again, we are always told "tomorrow" and are still waiting for the completion of all of our items Sincerely, [redacted]

Per our phone conversation I am addressing the following items from her 11/complaint 1) We do not have an individual written form for [redacted] We have a master sheet stating she ordered an XL 2) The 10/text she is referring to is not in our records, she did not text it to our business phone so we cannot access the exact information requested, According to our master list, ALL issues discussed in our face to face meeting on 10/have been RESOLVED 3) [redacted] has received multiple free shirts at no cost to replace the shirt we could not get, We will not be giving her anymore free items 4) The shirt [redacted] ordered does NOT come in light gray as we have stated several times She was offered this color by [redacted] and it does not exist 5) [redacted] [redacted] no longer comes in this particular color She was given an alternative brand similar in color and quality, 6) There is NO WAY a shirt would ever leave our store with "two giant sharpie marks" on it They are inspected by at least employees prior to leaving and this will not be refunded or redone 7) We have NO written order or record of text for a [redacted] We cannot do what we have no order form forPer [redacted] she never gave us one for this person, Thank you, Julie J [redacted] and Kristen D [redacted] Powell Just Personalize it 360-607- www [redacted] designs.com www.companycasuals.com/j***designs 360-607-

We have talked to [redacted] ( a former employee) about this situation, she just refuses to listen to usHer order forms promised items not available and were so confusing we could not make heads or tails of them, which delays the orders However the remaiming orders and refunds will ready to deliver with the exception of shirts that are coming in the morningOur bank changed routing numbers on us and did not make adjustments for old checks with old routing numbers to be processed correctlyand they are paying our feesSo this has been taken care of and addressed with her every day for the last month

Complaint: [redacted]I am rejecting this response because:
Attached, please find the order form for [redacted] showing her order.  My initials on Item #4 indicate the shirt I took and delivered to her. Items #2 & #3 were crossed out when delivered to the school, and as you can see, Item #1 was marked as "Still Need".  When this shirt was delivered, it was a size XL, head design, no glitter.  It was the completely wrong shirt.  As such, we are still missing product for this teacher. 
Also attached is the original order form for [redacted]'s sweatshirt, showing the changes I previously indicated. 
The final two attachments are from the texts I sent after our meeting on October 20.  These are the final two texts in this exchange, because I am only allowed four attachments on this response. I do have the first two texts, showing the date and time I sent the texts.  It was on October 21, 2016 at 10:28 am. I am happy to provide these texts, if necessary. 
It should be noted that up until November 9, 2016, the communication between JPI and myself has been informal and mostly amicable.  There were a few stressful moments, yes, but we communicated via text message (as seen in the attachments) and when I was at the business when delivering either payment or order forms, I trusted Julie when she said things like:  "Yes, just put it there, I'll grab it later." or "Yes, you can text the details to me." This is why I didn't require a receipt when delivering the $4.00 for the [redacted] order and why I texted the information rather than filling out an order form. Julie said it was okay to do so, and I trusted that because the money had been paid, the order would be fulfilled. 
And that is where I am at, at this point.  The above two items are teachers who have paid money for a product that was not delivered.  That has been my issue all along. Julie stated that I am a disgruntled employee and that is why I am ranting on about this issue, but this is inaccurate.  I actually enjoyed working at JPI, up until the point that it because clear that they were unable to fulfill their committments.  
Julie did not inform me until October that the problem with the $1800.00 worth of orders we submitted to them was the order form.  If there had been an issue with the order form, we should have been informed at the time we submitted the orders in August and our teachers, staff, and families' checks and credit cards should never have been cashed and charged.  We should have been informed of the issue at the time of order and not have been told for two months that there were issues with delivery, holiday closures, etc., but that "everything would be delivered tomorrow".  
So, at this point, I would simply like to receive either the t-shirts as indicated above, that have been paid for, or, more simply, a refund for these two customers.  I would like this to be resolved, one way or another, by December 16, which is the last day of school before Winter Break. 
As always, thank you for your attention and assistance in resolving this matter. 
Sincerely,[redacted]

I again apologize for this order. You should find it  by the end of  today in the school office with your $30 refund attached to the hoodie. We never found record of your visa transaction, however we have refunded it and given you your order. I did try to process a refund toward it through...

our system, it was rejected as it could not find the transaction. We are a small company that just had to move locations at a moments notice due to county permitting. This started in August and just finished this month.  It did take us too long to do your order. As with any move. Things get lost or misplaced. And as a result  our production suffered. 
I sent messages to you through your PTO, in hindsight I should have called you instead  
sorry for the inconvenience 
[redacted]

We have talked to **  ( a former employee) about this situation, she just refuses to listen to us. Her order forms promised items not available and were so confusing we could not make heads or tails of them, which delays the orders.  However the remaiming orders and refunds will ready to...

deliver with the exception of 4 shirts that are coming in the morning... Our bank changed routing numbers on us and did not make adjustments for old checks with old routing numbers to be processed correctly. and they are paying our fees. So this has been taken care of and addressed with her every day for the last month.

Complaint: [redacted]I am rejecting this response because:
I quit JPI for multiple reasons, but the biggest one being that it causes a conflict of interest when being an employee and a client.  
The issue Julie mentions with the order forms is just the latest in a long list of reasons why they have not fulfilled our promises.  Before I was employed with JPI, me and my PTA vp met with her to determine if our school would use JPI for our spirit wear vendor.  I still have the page of notes I took when meeting with Julie which included every single item that was offered on the order forms I created for our school.  The biggest things that came out of that meeting was that we would have a two week turn around, items would be created on a First Come First Serve manner, the PTA would be able to have shirts created for our Ice Cream Social/Back to School event on August 25 and that they would be at that event to take orders.  Our PTA shirts were NOT created by the event and JPI NO SHOWED NO CALLED us for the event, stating that they quadruple booked themselves, one of their machines went down, and that an employee got lost.  They state they communicated this via Facebook, but there is no record of those messages.  We then turned in a stack of teachers and staff orders on August 30th.  Julie was impressed with the amount of orders, stating "That's a nice order." and promised we would be able to have them in two weeks.  Again, the order forms and items listed were never mentioned as an issue until our meeting on October 20, wherein we asked for the existing orders to be completed and then we could get together again to create the plan for moving forward so that we can get our orders in a timely manner and be offering a product that JPI is capable of providing.  They agreed and that is whent they promised the remaining orders by October 28. 
Before being told the order forms were the issue, we were told over a dozen reasons for the items not being completed including: Having to spend time at the county, having to move her business, holidays that she forgot about, medical issues, sick pets, vendor not shipping the items, vendor shipping the item even though she was there to pick them up (then those items never arrived), UPS sending items back, colors not available, style not available, embroidering jackets, and more.   
While working at JPI and when being at her home after I quit, I have gone through EVERY order form to clarify any issues.  All order forms submitted have been reviewed with Julie and her employees multiple times.  If the order forms were such a big issue, they should have either never cashed the payments and accepted the orders, or they should have refunded the money to our families, teachers, and staff and told us that they could not fulfill the orders.  Instead, they have continually assured us that the shirts are on the way and the orders would be delivered "tomorrow".  
Yes, we have been in contact every business day for the past month (or more) in an attempt to resolve this issue, but, again, we are always told "tomorrow" and are still waiting for the completion of all of our items.
Sincerely,
[redacted]

Per our phone conversation I am addressing the following items from her 11/28 complaint.
 
1)  We do not have an individual written form for [redacted]. We have a master sheet stating she ordered an XL. 
 
2)  The 10/21 text she is referring to is not in our records, she did not text it to our business phone so we cannot access the exact information requested, According to our master list, ALL issues discussed in our face to face meeting on 10/21 have been RESOLVED.  
 
3)  [redacted] has received multiple free shirts at no cost to replace the shirt we could not get, We will not be giving her anymore free items.
 
4)  The shirt [redacted] ordered does NOT come in light gray as we have stated several times.  She was offered this color by ** and it does not exist. 
 
5)  [redacted]  [redacted] no longer comes in this particular color.  She was given an alternative brand similar in color and quality,
 
6)  There is NO WAY a shirt would ever leave our store with "two giant sharpie marks" on it.  They are inspected by at least 2 employees prior to leaving and this will not be refunded or redone. 
 
7) We have NO written order or record of text for a [redacted].  We cannot do what we have no order form for. Per ** she never gave us one for this person,
 
Thank you,
 
Julie J[redacted] and Kristen D[redacted] Powell
 
Just Personalize it
360-607-1793
www[redacted]designs.com
www.companycasuals.com/j[redacted]designs
360-607-1793