Initial Business Response / [redacted] (1000, 5, 2017/09/17) */ Contact Name and Title: [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com First of all we don't carry 12xscreensOur smallest screen is 12xIt states very clearly on our website the minimum setup area needed for that screenOur secretary even attempted to ask the customer details on the height of the ceiling but the customer quickly responded we have had a screen in this area before so it's not a problemMy secretary put this response in the internal notes of this particular jobMy delivery crew did attempt to try and make it work but was unsuccessfulOur contract that she signed electronically states we are not responsible for items not fitting in the space providedBottom line is the customer failed to do her homework on what she was renting and now wants a refundWe showed up with the item she rented at the agreed upon time so we held up our end of the contractI still have to pay for my hard working crew, fuel, insurance, etc
Initial Business Response / [redacted] (1000, 5, 2017/09/17) */ Contact Name and Title: [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com First of all we don't carry 12xscreensOur smallest screen is 12xIt states very clearly on our website the minimum setup area needed for that screenOur secretary even attempted to ask the customer details on the height of the ceiling but the customer quickly responded we have had a screen in this area before so it's not a problemMy secretary put this response in the internal notes of this particular jobMy delivery crew did attempt to try and make it work but was unsuccessfulOur contract that she signed electronically states we are not responsible for items not fitting in the space providedBottom line is the customer failed to do her homework on what she was renting and now wants a refundWe showed up with the item she rented at the agreed upon time so we held up our end of the contractI still have to pay for my hard working crew, fuel, insurance, etc