I have been buying several Jura Machines for several years.
However service has gotten from bad to worse. I have a Jura
Giga 6 that is in warranty. There is problem with the brother.
I requested that they send me a new Frother. I was told to email
a receipt, which I did on September 8, 2022. To this date no response.
I have called and left five messages, no one answers the phone. And
after a long wait you are placed in voice mail. It seems like I may have
visti Jura in Person or take it up with the retailer.
I have followed up with the complaint from [redacted] with Customer Service regarding the repair of her [redacted] Fmachine Ourcustomer service manager acknowledged that the consumer was informed that $was the amount to repair her machine, based on the information she had providedthem Unfortunately, the unit was in such disrepair that the entire internal parts had to be rebuilt, thus the additional charges Weapologize that the customer was not advised prior to sending in her machine that additional charges might apply if the unit was discovered a necessity torebuilt entire machine, (which is not the situation) The consumer’s unit was returned to her and the amount of $that she had paidwas refunded to her.To accomodate Ms[redacted] , we will offer her a cost of $to repair her machine for all of the repairs and rebuilding that will be required This cost includes the cost of shipping her machine both ways If she would like to send her unit in for repair at this agreed upon cost, she should call customer service at ###-###-####Again, we apologize for what was perhaps a lack of communication and would like the opportunity to try again
However service has gotten from bad to worse. I have a Jura
Giga 6 that is in warranty. There is problem with the brother.
I requested that they send me a new Frother. I was told to email
a receipt, which I did on September 8, 2022. To this date no response.
I have called and left five messages, no one answers the phone. And
after a long wait you are placed in voice mail. It seems like I may have
visti Jura in Person or take it up with the retailer.
Bad Bad Service
Anthony Parks
I have followed up with the complaint from [redacted] with Customer Service regarding the repair of her [redacted] Fmachine Ourcustomer service manager acknowledged that the consumer was informed that $was the amount to repair her machine, based on the information she had providedthem Unfortunately, the unit was in such disrepair that the entire internal parts had to be rebuilt, thus the additional charges Weapologize that the customer was not advised prior to sending in her machine that additional charges might apply if the unit was discovered a necessity torebuilt entire machine, (which is not the situation) The consumer’s unit was returned to her and the amount of $that she had paidwas refunded to her.To accomodate Ms[redacted] , we will offer her a cost of $to repair her machine for all of the repairs and rebuilding that will be required This cost includes the cost of shipping her machine both ways If she would like to send her unit in for repair at this agreed upon cost, she should call customer service at ###-###-####Again, we apologize for what was perhaps a lack of communication and would like the opportunity to try again