Juniors Food Truck

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They never put a transaction through, despite weeks of SUFFICIENT funds, because EBT said they would open an investigation if it was charged due to me being charged for things I did not receiveNo matter what is said, I did not receive all of the items I'm being charged for, which has happened to numerous people, and this company needs to stay on that topic instead of trying to divert the issue Regards, [redacted] ***

We have not been doing deliveries since September as we are upgrading our systems so there is no way juniors Food Truck could have taken any funds from her ebt card as we have not been doing any transactionsThanks

Revdex.com spoke with the business who advised, they wish to know what the consumer is seeking from them at this time, please contact Michelle at [redacted] to discuss this matter further

Revdex.com spoke with the business who advised this consumer has been refunded via Check # [redacted] on May 21,

According to our files there is no record of payment for this customerYes a order was delivered to her but payment was never made due to insufficient funds but if the customer believes this to be untrue then we are requesting a copy of her ebt statement for the month of September to prove other wise

Customer was contacted and her food her was delivered and the issue was resolved

Revdex.com spoke with the business who advised, they did work with the consumer regarding a concern she had She has since shopped with them She has an outstanding balance that she states she will take care of as soon as she receives her new EBT card If consumer has any further issue
please contact Michelle directly

Revdex.com spoke with the business who advised, We can remove this consumer and her personal information from our system as requested

Revdex.com spoke with the company who advised that the consumer did received a refudn of two items in August, and then shopped with them again in September Company believes matter to be resolved

On such date customer was contacted on the error that was done on our end with our systemShe was advised to dispute the charges with EBT and once we get the notification we would respond to it and make sure that she is refunded.We have not received any dispute notices from EBTAccording to the
EBT regulations we are not allowed to refund a customer that has purchased with EBT, in cash or check formatIf she had followed the directions given she should have received her refund by nowshe was contacted and she was to have been given a refund of

Revdex.com spoke with the business who advised this consumer has been refunded via Check # [redacted] on May 21, 2015.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They never put a transaction through, despite weeks of SUFFICIENT funds, because EBT said they would open an investigation if it was charged due to me being charged for things I did not receive. No matter what is said, I did not receive all of the items I'm being charged for, which has happened to numerous people, and this company needs to stay on that topic instead of trying to divert the issue.
Regards,
[redacted]

I have received my food from juniors my complaint was never about me receiving my food my complaint was concerning they're customer service and with holding public info on who to contact with my complaint the...

information was withheld from the receptionist stated she cannot give out that info.the reason I reached our to the Revdex.com was simply because I had no other way to resolve the issue.a Michele no last name was mentioned she left a vm nothing stating an apology or explanation of any sort she simply stated "tried to call you" my argument is because we received snap benefits does not me your customers get treated with any type of demeanor other than respect and if there's a concern it should be address as soon as possible the only reason they returned my call is simply because I reached out to the Revdex.com had I not I wouldn't have even received a phone call

We have not been doing deliveries since September as we are upgrading our systems so there is no way juniors Food Truck could have taken any funds from her ebt card as we have not been doing any transactions. Thanks.

Revdex.com spoke with the business who advised, they wish to know what the consumer is seeking from them at this time, please contact Michelle at  [redacted] to discuss this matter further.

Revdex.com spoke with the business who advised, the consumer did not pay for the order, she has an outstanding balance due of $ 283.86 at this time.

According to our files there is no record of payment for this customer. Yes a order was delivered to her but payment was never made due to insufficient...

funds but if the customer believes this to be untrue then we are requesting a copy of her ebt statement for the month of September to prove other wise.