Juliefoo

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10669873, and find that this resolution is satisfactory to meThey did not make the change I suggested, but they contacted me in good faith and I believe they want to do the right thing Regards, J [redacted] ***

The buyer was sent receipt immediately upon purchase that included link to chancel or update payment info.  Perhaps this was blocked by a spam filter.  The buyers purchase has not been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11614544, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I do see we posted a refund forDL[redacted]5-1778-17144Bwhich was originally billed on Nov 25.  That refund was issued on Dec to mastercard ending 9695Is that the only one you needed refunded?K[redacted] - FastSpring.

Order has been refunded today.K[redacted], Chief Customer Service Officerhttp://www.fastspring.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10713535, and find that this resolution is satisfactory to me.
Regards,
I[redacted]

This order was refunded on Aug 22.

Complaint: 11237371
I am rejecting this response because: - false info provided, no I dont have the products anymore form nectnetup, all transactions are blocked on fastsprings, on the malitious instructions of netup...

to fastspring, and fast springs dod perform the action, I was double billed and my non netup transactions of other vendors using fastsprings was affected. fast springs should not have blocked non netup transactions. I have the message and proof from netup that the did this i.e instructing fastspring. Fastspring most be more professional / ethical
Regards,
S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12505425, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Sorry for the problem.  This order has been refunded on Nov 25.

Below is the license info: Dear J[redacted],Thank you for your order.Your order ID is DRM[redacted]11-6880-44259Your license is SND1SAL [redacted] 337B18E2 630572E0You may download using the following URL https://sites.fastspring.com/wma-convert/order/dl/DRM[redacted]11-6880-22263FPle...⇄ note that your...

download link will expire in 7 days.Best Regards,WMAConvert Support Team

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 10669873, and find that this resolution is satisfactory to me. They did not make the change I suggested, but they contacted me in good faith and I believe they want to do the right thing.   
Regards,
J[redacted]

Order was refunded on July 17.K[redacted]Chief Customer Service OfficerFastSpringEmail: [redacted]@fastspring.com FastSpring offers a next generation Java-based software reseller platform, merchandising, and fulfillment solution for software publishers which is focused on customer service, flexibility,...

and reasonable pricing.View the Flash Demo at: http://www.fastspring.com/

Complaint: 11010791
I am rejecting this response because: While Mr. K[redacted]...

was correct in stating that FastSpring did REFUND November 25, 2015 debit charge of $19.99. However, there remains REFUNDS for October, September, August and July, along with the original purchase price of $19.99 debited on June 27, 2015.  As I explained to Daniel (I believe that was his name) on 12/23,2015, I made ever feasible effort available to CANCEL my DLLSuites subscription well within the 30-day CANCELLATION period allowed. This was equally reiterated after discovering that DLLSuites had debited my bank account "again" in July 2015 for $19.99. As I stated in my original complaint, the DLLSuites webpage is not "user-friendly" at all.  There was no Customer Service phone number; not any method provided to contact Customer Service.  However, I did make numerous efforts to  contact DLLSuites by the [email protected] link provided. Yet each time I accessed this web link all I got was a list of Frequently Asked Questions (FAQ) on how to download a DLL (Dynamic Link Library file). As a matter of fact, I REPEATEDLY stated to this alleged SUPPORT site that I wanted to CANCEL my subscription because of the results discovered when I was asked to download and run a Registry Recovery Program by a Technical Service forum. I forwarded the scan results to this Technical Forum and was told to REMOVE DLLSuites because it was creating conflicts with my PC registry. I also asked DLLSuites Support why I was charged an additional $19.99 in July 2015 and emphatically told them that I was not going to pay $19.99 a month for a product that I could purchase for a one-time price of $19.99.Not once did Support or Customer Service personnel with DLLSuites respond to any of the Emails I sent, and I have them all.   Not only that, since I could not find a Customer Service contact number, I began "replying" to DLLSuites via Emails they had sent me. I have those Emails as well.DLL Suites owes me $79.99, my original purchase price of $19.99 since I did make every effort to CANCEL my subscription before the 30-day trail period;  a July 2015 debit of $19.95, an August 2015 debit of $19.99; a September 2015 debit of $19.99, and an October 2015 debit of $19.99. DLLSuites did REFUND November 2015;s debit of $19.99.I can provide Revdex.com of the Tri-Counties a copy of each debit date and amount along with Emails where I REPLIED to DLLSuites regarding  these unaware additional monthly charges.
Regards,
A[redacted]

The only order with FastSpring is this onehttps://sites.fastspring.com/wma-convert/order/invoice/DRM160711-6880-44259 for the platinum version.  The order number you provided for the Pro order is not a FastSpring order, but appears to be from another provider. I can refund the Platinum order if you'd like, but that is all I could do to help since that is the only FastSpring order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11010791, and find that this resolution is satisfactory to me.
If FastSprings representative, Mr. K[redacted], was truthful, then I will certainly know by next week whether or not they refunded the remainder of charges debited. Therefore, I would like to reserve judgment or comment until I actually see that these charges have been refunded.In the meantime, however, I would like to express my deepest appreciate and gratitude to Revdex.com of the Tri-Counties for your arbitration in resolving this very unfortunate issue.Thus, until I actually see the reflected REFUNDED charges, I would like to request that this complaint #11010791 remain open until such time. Once the funds have been refunded I will contact you and let you know so that the complaint can be closed.
Regards,
A[redacted]

Complaint: 11614544
I am rejecting this response because:I am complaining that my PROFESSIONAL version is not useable until someone sends me a code.  I don't need another link to a recently purchased PLATINUM version which is working fine. 
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564676, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11554108, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have refunded the order in full.  Please allow 3-5 days for refund to appear on your card.