Julian Bakery

We are terribly sorry for the delay on shipping your orderWe had a major piece of production equipment go out which caused the delay.Your ordr order had been shipped on 02/and will deliver tomorrow on 02/Please use this tracking link:https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum= [redacted] Note: The Shipping tag was created on 02/but your order didn't ship on 02/To ensure this type of delaydoesn't happen again we have setup a secondary large facility to handle the large increase in orders we are getting.This facility will be up and operational in the first week of MarchAs we have been in business since there has been very few times we have had a major pieceof production equipment go outThank you for your patience and understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I submitted through [redacted] to Julian Bakery an order cancellation and refund request on 2/ This communication was ignored like all previous attempts at communications The order did finally arrive on 3/in an unacceptable condition The external package was split open with the products hanging out The packing of the individual bars are all puffed and swollen I have attached two photos I believe I gave ample time to cancel the order but was ignored I simply request a refund again Regards, [redacted]

We are sorry you had problems reaching us as we did not have any messages from youWe have issued a refund as of 12/06/Please allow to Business days for the refund to show up back on your cardThank You-

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would only be satisfactory to me if they send the other flavor sunflower butter instead or the coconut which I already emailed to them last week which they told me I would have received last monday which I NEVER got Now they sent the same response If they can send me the bars by the latest Monday next week I will be ok with it including the free box that can also be one of the flavors I already chose that is in stock If not refund my money please This is crazy that they sent me this same message weeks agoWhy does this company charge people the day after they take the order and send a shipping note every time and then not ship the item for months which their guarantee is 5-business days Unacceptable also no phone number to call and unresponsive or the same emails over and over again with no resolution I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We are sorry for the delays and issues caused by the delayed equipmentAttached you will find a copy of your refund receiptPlease note we have purchased additional equipment to prevent future delays and will be shipping all orders within business days after 05/

We apologize you were not sent our Certified Organic USDA line of Paleo Wraps.If you would we can send you at no cost a proper pack of the certified organic line.Please note that both lines are made with certified organic coconut as is stated on the back of the packaging you received.Our new packaging is certified organic so you simply received our older packaging.Please advise as to what you would like to do.Thank You

Your order was delivered yesterday with USPS Tracking https://tools.usps.com/go/TrackConfirmAction?tLabels= [redacted] We bake and ship bread fresh every Monday to ensure it delivers fresh each week without sitting in a hot warehouse over the weekend.We did e-mail you tracking info and it may have been filtered into your spam binGoing forward we have updated our outbound e-mailserver to ensure tracking e-mails sent go into your inbox Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowOn May 27th Julian Bakery responded to my Complaint that was filed regarding me paying for items that I have not received and monies that they indicated to me would not be refunded for the sameThey then responded through the Revdex.com which stated they offered me an immediate refund of monies that same day, sending out a different order that was altered to what they had available the following day or waiting until Tuesday May 31st for my original order (order no [redacted] ) to be immediately shipped that dayI accepted ANY of those three things in an effort to resolve the matter To date, June 7, 2016, NOT ONE of those things have occurredSo this matter is not resolved and I'd like to proceed with my complaintSincerely, [redacted] Regards, [redacted]

We are so sorry for the delay and [redacted] will contact you tomorrow to ensure your order ships or is cancelled and refundedIf you need to reach him directly e-mail [redacted]

Per your previous request via e-mail you had been already refunded on 06/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received the refund via [redacted] , and so I consider this complaint resolved Regards, [redacted]

We apologize you were not sent our Certified Organic USDA line of Paleo WrapsIf you would we can send you at no cost a proper pack of the certified organic linePlease note that both lines are made with certified organic coconut as is stated on the back of the packaging you received.Our new packaging is certified organic so you simply received our older packagingPlease advise as to what you would like to doThank You

***, We are sorry for the delay your order had and that USPS ended up crushing your shipment in transit We have refunded your order: Refund (Unique Transaction ID # [redacted] ) Thank You -

I ordered Paleo Bars from Julian Bakery Took weeks to ship them When I finally opened up a bar to taste, and ate half of the bar, I then realized it was covered in mold It had expired two months prior If you do some searching online, you will find very similar complaints from others Julian Bakery does not seem like a trustworthy company They've been in trouble in the past for falsely advertising and not being truthful about ingredients I learned my lesson with this company and will never use them again

Attached is your refund receiptThank You-

Your order [redacted] has been cancelled and refundedWe had intended to ship your order next week and if you still are interested in our bars please place your order after next Wed to ensure a timely shipmentwithin business days

Unfortunately your order was delayed because we are out of stock of CoconutPlease let us know if you would like us to refund back the coconut and ship the other itemsIf so we can include a free box for you at no charge or refund your entire orderThank you-

We are sorry for the delays and issues caused by the delayed equipmentAttached you will find a copy of your refund receipt.Please note we have purchased additional equipment to prevent future delays and will be shipping all orders within business daysafter 05/

We are very sorry that you were unable to enjoy this productWe post on our websites how to order page here: [redacted] /how-to-order/ that we cannot take back opened productsIf you want I would suggest contacting Health Direct regarding a direct refund as they are the manufacturer of this product Thank You -

Per your request on 09/that you e-mailed our customer service reps we had cancelled and refunded your order # [redacted] Attached is verification of your refund Thank You