Ms [redacted] had called the office complaining of a leakWe sent someone out to investigate and repair the leakAs it turns out, Mrs [redacted] was experiencing an "Ice Dam" which caused the leakIce dams much like tornadoes are considered "Acts of God" and as such are not covered by our warranty or any other Roofing Co's that I am aware ofThe only way to be absolutely sure a roof will no leaks from an Ice Dam is to install a rubber roofSince a rubber roof is not required in this case, and was requested by the homeowner, there will be a charge to change out the roof
Ms [redacted] had called the office complaining of a leakWe sent someone out to investigate and repair the leakAs it turns out, Mrs [redacted] was experiencing an "Ice Dam" which caused the leakIce dams much like tornadoes are considered "Acts of God" and as such are not covered by our warranty or any other Roofing Co's that I am aware ofThe only way to be absolutely sure a roof will no leaks from an Ice Dam is to install a rubber roofSince a rubber roof is not required in this case, and was requested by the homeowner, there will be a charge to change out the roof