Good Morning,One of our supervisors has called the participant a few times at the telephone numbers provided and has left messages for the participant to call us backWe have also emailed him; however, we have not heard back from the participantOur records show that we processed the distribution of his funds, using the baking information that was provided in his distribution requestIn addition, we received confirmation that the funds were successfully received by the bankHowever, in order to look into this matter further, we need the participant to contact us so we can obtain additional information, that he received, from his bank confirming that the funds were not receivedPlease note that John Hancock Life Insurance Company (U.S.A.) is a wholly-owned subsidiary of [redacted] ( [redacted] )Electronic fund transfers can be made under either John Hancock or [redacted] We recommend the participant check his banking history to determine if he might have received a deposit from [redacted] , as opposed to John Hancock, for the amount of the distributionThank you
Dear Revdex.com:The Company has contacted the consumer and confirmed via phone and in writing the status of the matter.Sincerely,US Compliance Department
We have sent a letter response to Mr*** on May 1, to address his distribution request and this complaintIf you require any additional information, please contact [redacted] at ###-###-####
Dear Revdex.com:The Company provided a detailed response along with documentation to the customer on June 22, Accordingly, we now consider this complaint file closed.Thank you.US Compliance
We have spoken with this participant to address his concerns and answer his questionsThe participant seemed satisfied with our assistanceHe also has our supervisor's contact information should he have any follquestions
Good Morning,One of our supervisors has called the participant a few times at the telephone numbers provided and has left messages for the participant to call us backWe have also emailed him; however, we have not heard back from the participantOur records show that we processed the distribution of his funds, using the baking information that was provided in his distribution requestIn addition, we received confirmation that the funds were successfully received by the bankHowever, in order to look into this matter further, we need the participant to contact us so we can obtain additional information, that he received, from his bank confirming that the funds were not receivedPlease note that John Hancock Life Insurance Company (U.S.A.) is a wholly-owned subsidiary of [redacted] ( [redacted] )Electronic fund transfers can be made under either John Hancock or [redacted] We recommend the participant check his banking history to determine if he might have received a deposit from [redacted] , as opposed to John Hancock, for the amount of the distributionThank you
We will be contacting the customer directly to discuss the matter
Dear Revdex.com:The Company has contacted the consumer and confirmed via phone and in writing the status of the matter.Sincerely,US Compliance Department
We have sent a letter response to Mr*** on May 1, to address his distribution request and this complaintIf you require any additional information, please contact [redacted] at ###-###-####
We have spoken with Mr [redacted] to address his concerns and he was satisfied with our resolution
Dear Revdex.com:The Company provided a detailed response along with documentation to the customer on June 22, Accordingly, we now consider this complaint file closed.Thank you.US Compliance
We have spoken with this participant to address his concerns and answer his questionsThe participant seemed satisfied with our assistanceHe also has our supervisor's contact information should he have any follquestions