JR Cigars

We sent a replacement order to customer on 3/12/that should have consisted of cigars and an ashtray Since customer is claiming that he did not receive an ashtray, we are sending another order of just the ashtray to resolve the issue

Thank you for contacting us in regards to this matterUpon further review I do see that a refund was issued to your Pay Pal account on December 7th for a total of $I do sincerely apologize for the inconvenience and frustration this matter has causedI hope you found this helpfulPlease do not hesitate to reach out with any future questions or comments you may have, Thank you,JR Cigars

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

Thank you for contacting us in regards to this matterI wish to let you know I have issued a refund for $for the overnight shipping for the order ***Please allow up to seventy-two business hours for the refund to be applied to your payment methodI do sincerely apologize for the
inconvenience and frustration this matter has causedPlease do not hesitate to reach out with any future questions or comments you may have. Thank you,JR Cigars

Thank you for contacting us in regards to this matterUpon further review I do see that you have been unsubscribed from receiving our e-mails as requestedWe do sincerely apologize for the inconvenience and frustration this matter has causedPlease do not hesitate to reach out with any future
questions or comments you may have. Thank you,JR Cigars

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itI however want you and jr cigar to know we did call them the day the order arrived. we were told the order did not include an ashtray. I guess they think I can't read, or would just not worry about the advertisement this is the third time I was shortchanged in the past yearthe rest, I called, but with no response

We sent a replacement order to customer on 3/12/17 that should have consisted of 5 cigars and an ashtray.  Since customer is claiming that he did not receive an ashtray, we are sending another order of just the ashtray to resolve the issue.

I am rejecting this response because:
I field on 3/ I filed a complaint with you and the company agreed to fill the order, but today I receive In the mail what , but is not what they sail they would do... I do not no the orig complaint number, because I destroyed that info when I believed they were going to comply. I am looking for an ashtray they promised with my order, but they instead again sent me cigars... not what they promised . I want my ashtray.

Thank you for contacting us in regards to this matter. Upon further review I do see that a refund was issued to your Pay Pal account on December 7th for a total of $90.07. I do sincerely apologize for the inconvenience and frustration this matter has caused. I hope you found this helpful. Please do...

not hesitate to reach out with any future questions or comments you may have, Thank you,JR Cigars

Upon researching the order that was placed by Mr. [redacted], the invoice shows that he purchased a box of H. Upmann cigars and, as advertised, he was sent the corresponding promotional pack for that purchase.  The promotional pack consisted of 5 bonus cigars and an ashtray for an additional $5.00....

 We show no indication that Mr. [redacted] attempted to contact us to let us know that he had not received any part of the promotional pack.  We will be happy to send him a replacement order at no charge.  We would have been happy to do the same, if he would have contacted us directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.