Joy Travel NY, Inc.

Review: In summary, due to a mistake of Joytravel, I did not receive promised service from this travel company.

Sept **, 2013, I purchased and paid in full the travel package "East Coast Economic Tour (New York airport arrival, Ner York/Boston airport departure) 6 Days 5 Nights" (product number [redacted]). The trip will start on Oct **, 2013 in NYC and end in Oct **. The price was 796$ (for two people) in total, and did not include air fare. Travelers should take care of their own flight tickets. The website "strongly" suggests only book the ticket after receiving the final itinerary.

Sept **, 2013, I was worried about booking the air ticket. So I called and emailed the company to ask for the final itinerary. Then, I received the itinerary in email, from [redacted], clearly stating the last day of the tour (Oct **) will be in Boston. Then the traveler can choose flight leaving Boston airport after 1:30pm, or flight leaving New York after 7pm.

Oct *, I went ahead and booked the tickets leaving Boston at 2:23 pm ([redacted]).

Oct **, 2013, I received another itinerary in email, from [redacted], stating a different schedule. The last day of tour was changed to New York city, and the only flight option would be departing from New York airport after 7pm. At that point, the cost to change the tickets was over 1500$. So we had to stay at Boston for the night in Oct **, and missed the entire New York City tour the next day. In short, due to a mistake from Joytravel company, a 6-day-5-night was shorted to 4.5-day-4-night tour. The company refused to compensate the hotel/transportation fee on Oct **, which was due to their irresponsibility in the first place. I believe this is unfair and request a partial refund or compensation.Desired Settlement: Apology (email or phone call) ;

150$ refund ( at the very minimum, cover the hotel and taxi expense).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,