Journal Media Group

Review: Paid annual amount for the Milw, Journal/Sentinel. I get the paper about 75% of the time. This week 50% of the time unless I don't get Sunday's paper then it would be 25% of the time for this week. I've called them, emailed them and the service actually seems to get worse. Because of the missed papers the least they could do is extend my next billing date. Nope, won't do it. Too bad, you get nothing. How about a 25% refund, nope, won't do it. Their attitude is like it or lump it. You only get half or so of what you paid for, too bad. The most atrocious delivery service and follow up customer service I have ever seen. I'm old and I've seen a lot.Desired Settlement: Because of the missed papers the least they could do is extend my next billing date. Nope, won't do it. Too bad, you get nothing. How about a 25% refund, nope, won't do it. Their attitude is like it or lump it. You only get half or so of what you paid for, too bad. The most atrocious delivery service and follow up customer service I have ever seen. I'm old and I've seen a lot.

Business

Response:

I reached out to Mr. [redacted] and discussed the missed deliveries and opportunities for improved customer service. We are extending his service for an additional 30 days. He is satisfied with this resolution and has my contact information. He will let me know if he has any additional concerns.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,