Jouki's Concrete Floors

Hired to install 20' x 20' stamped concrete patio.We were not notified of start date - just showed up at 8 a.m. on 5/15.We had to pay for the concrete on 5/16 - we were not notified until morning off that this was the case - we had assumed that the cost of the concrete would be deducted from the invoice .When I arrived home the stamping process was almost complete. One of the workers was doing the stamping, however *** the owner was present. Approx. a 6' x 6' section was double stamped. *** blamed the coworker for double stamping - even though I saw *** standing right there next to the worker.He told us that he would be back on 5/18 between 8 and 9 a.m. to finish/seal the patio. We called him at 9:30 to get a status, he said that he was waiting for the sealer to arrive, and would it would be about an hour. He arrived around 11 a.m. with no sealer, and said that he was sorry, he had overslept which appeared to be a lie, because he told us that he wasn't there earlier because he was waiting for the sealer.The two stairs installed were noticeably unlevel causing puddling to one side of the stairs. The top stair was to be 36" wide and the bottom step to be 11" which is code. *** said that he was aware of the Massachusetts code for stairs. The top stair/landing was 37 1/2" wide and the bottom was 9". We informed him that he needed to trim off 1 1/2" off the top landing, and the stairs would be to code. He arrived days later, and cut the top stair without measuring and made it 34". He then came back a couple of weeks later to patch the top stair - which is not acceptable as concrete does not bond to concrete - as well as it looks like a patch, and it's still not to code. He drilled three 1/2" holes for drainage which immediately clog up with debris. We looked up how puddling is be addressed, and saw that one hole of about 2" is to be made with a screen/strainer over it to keep debris out.He said that he would be back on 5/24 - which was a sunny day, he did not show nor contact us.After we reached him, he said that he'd be back on 5/31 which was another sunny day. At around 4:45 he said that he was on his way and should be at our home in about an hour. We got home at 730 p.m. he had not showed up. I called him and he said that he was stuck in traffic and that he would be here the next day. I told him that I just wanted him to come when he said he was going to, and just finish the job.....he started shouting saying that he couldn't come when he said because the weather wasn't good (which one of the days he said the he was going to come on a Tuesday it did rain) but it was sunny all the other days that he said that he was going to come. He was yelling saying that he had to do a job that day without help and that I was being unreasonable. He also mentioned that we told him that we were not going to pay him any more money....so I asked him which was it? The weather or not getting any more money? Speaking of the balance due, he and my husband had a verbal agreement that because of the very poor job thus far, *** didn't expect the full price and just had to break even, and not loose money on the job. *** DID NOT come back the next day - he did come by on June 2 to finish the job. His idea of finished was unlevel stairs which cause a puddle that does not drain properly - which are not to code; double stamped pattern in some sections, and the stain he put on had splashes of white bleach looking spots, rust looking sections, along with three other colors. And where he patched the stairs was even worse, some of the stain didn't take at all.
Product_Or_Service: Stamped Concrete Patio
Order_Number: XXXXXX