Complaint: [redacted] I am rejecting this response because: The response is full of lies, [redacted] told me that the technician, ***, had lied to them about my having dogsI only have puppies [redacted] came to service the pool after I called him and did mention he would prefer the dogs be put away for future servicesI told him that would not be a problemHe states that he was able to retreat, as in barely making it out of the yard, but at the same time states that he serviced the pool on that same day, June 4th!? How is that? The pool is an in-ground pool located in the back yardIf the pups where that vicious and attacking him then how did he manage to service the poolThat in itself makes no sense at all!I have the slip where the tech wrote us a note asking us to buy the shock for the pool, he even told us where to buy itWhen I informed [redacted] , he acknowledged the error and said the tech should not have done that as it could have caused a reaction with their own chemicalsI am baffled that he is now saying otherwiseI can also send pictures of the text messages between [redacted] and I where he accepts the faults of SunrayHe stated he was going to speak to the owner about the chemicals we purchased due to their lack of service and would let me know the owners' responseWhen he communicated the owners' refusal to make it right I informed [redacted] that would seek legal council if necessary due to the fact that I had paid for service that was not rendered and also had to purchase additional chemical due to Sunray's negligenceI did not threaten to sue, I was seeking restitution for a wrong they caused, nothing more and nothing less than what I was out because of them not having reliable technicians Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The response is full of lies, [redacted] told me that the technician, ***, had lied to them about my having dogsI only have puppies [redacted] came to service the pool after I called him and did mention he would prefer the dogs be put away for future servicesI told him that would not be a problemHe states that he was able to retreat, as in barely making it out of the yard, but at the same time states that he serviced the pool on that same day, June 4th!? How is that? The pool is an in-ground pool located in the back yardIf the pups where that vicious and attacking him then how did he manage to service the poolThat in itself makes no sense at all!I have the slip where the tech wrote us a note asking us to buy the shock for the pool, he even told us where to buy itWhen I informed [redacted] , he acknowledged the error and said the tech should not have done that as it could have caused a reaction with their own chemicalsI am baffled that he is now saying otherwiseI can also send pictures of the text messages between [redacted] and I where he accepts the faults of SunrayHe stated he was going to speak to the owner about the chemicals we purchased due to their lack of service and would let me know the owners' responseWhen he communicated the owners' refusal to make it right I informed [redacted] that would seek legal council if necessary due to the fact that I had paid for service that was not rendered and also had to purchase additional chemical due to Sunray's negligenceI did not threaten to sue, I was seeking restitution for a wrong they caused, nothing more and nothing less than what I was out because of them not having reliable technicians Regards, [redacted]