Jose's Landscaping

This is the first time we here from the homeowner this yearPavers are set on aggregate not on a solid surface so if the earth moves so will the paversWe are still willing to work with Mr [redacted] on the loose bricks on the patio if he is willing to contact us

We agree to repairing top paver patio that is underneath deck even though as stated before pavers settle and move if the ground under neath settledWe will also secure garden beams and fix the gap areas the customer statedThe glue used is contractor grade as is provided by the stone manufacturer where the pavers were purchased and is recommended to use by them *** blockIf caps are loose we will re glueWe will not make any repairs to wall or drainage since it was approved and done properly at the time of completionThe gas line was to code and no permit was pulled and Was stated at the time the work was started with the homeownerThis project is close to years since it was done but we will accommodate the homeowner to try and make them satisfied

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

This is the first time we here from the homeowner this yearPavers are set on aggregate not on a solid surface so if the earth moves so will the paversWe are still willing to work with Mr*** on the loose bricks on the patio if he is willing to contact us

I agree to make the repairs around the firepit section and address loose sand issueI would like to look at drainage and come to an agreement on repair with homeowner but this will not be freeCustomer had previously contacted me about getting an estimate to correct drainageI'm willing to give him a fair price to settle the issue

Complaint: ***
I am
rejecting this response because:We are asking for the elevated part of patio to be repaired - this was done improperly and was noticeable sunk in with a week of work completion. The rest of patio we understand there will be minor imperfections due to slight ground shifting.Business has also not addressed other claims. loose stones are one of many outstanding issues we've been seeking resolution on for over years:- gaps in patio around firepit / incomplete- garden beams not secured- drainage / grade in sod creating standing water / retaining wall sinking- ensure proper permits used in fire pitAdditionally, the glue the contractor uses washes away in the rain leaving a white stain on the stones. Request proper / weather proof glue to be used
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Jose's also needs to agree to finish the detail work around the fire pit (blocks missing / very visible sand).In addition to the mentioned fixes, need Jose's to explain the drainage structure within retaining wall as we will need to hire another company to fix the grade/drainage issue Jose's will not fix and need to understand how they are currently draining water behind the wall (if at all)
Regards,
*** ***