Jordan Legg, Agent - American National

When you were at the dritheateron July 28, we had lost sound for the movie that nightWe were forced to close and refund all who
remained in the theater parking lotUnfortunately, you were the first to bring to our
attention the situation and you left before we closed and refunded your
ticket purchase.We closed for
the following days in a row waiting for our new part to arriveWe lost so much business and, this
was a marketing nightmare, but totally out of
our controlI want you to know, our policy and every theater policy is "no refunds"once the ticket is purchasedHowever, we will always refund if the
problems are our fault, which this situation unfortunately was our system's fault.We refunded all who stayed and I understand that you asked for a refund and the guard quoted our 'no refund' policy before having the knowledge of the breakdownWe must again apologizePlease find enclosed check #*** in the amount of $and as a gift to you, an additional four free admittance passes to allow us another chance to earn your business and most importantly, your supportWe pray that there will be no technical difficulties in the future, but please accept our apologythat this did occur ona night you were in attendance.Have a great
rest of the drimovie season and I hope you can come back before the season ends the end of November to
use your passes