Jones Road Tree Service

From: [email protected] [mailto:[email protected]] Sent: Monday, July 18, 4:PMSubject: RE: Houston Revdex.com Complaint # [redacted] In regards to complaint # [redacted] , we would like to set the record straight Mr [redacted] has never been a customer of Jones Road Tree Service now, or in the past We did conduct work at his neighbors house at [redacted] *** We received a call and an email on January 5th from Mr [redacted] explaining that he believed we had damaged his roof when working on his neighbors house We sent a roofer out to look at the damage on January 14th and made multiple attempts after the 14th to discuss the damage with Mr [redacted] We went out and repaired the flag pole holder, which was damaged as well, but Mr [redacted] has been very unresponsive as we have made multiple attempts to make him whole We want to repair the few shingles that have minimal damage and he would like for us to replace the whole roof area We had not received any letters or phone calls about the issue due to staff turnover and billing issues, all which have been resolved We were unaware of the email complaint that had been submitted to the Revdex.com due to an email error but would never let this issue go unresolved for as long as it has if we had known I have tried to contact Mr [redacted] today as well, without success Thank you and have a wonderful day Robert [redacted] General Manager Jones Road Tree Service LLC Jones Road Houston, TX Office: www.jonesroadtreeservice.com r [redacted] @jonesroadtreeservice.com

To Whom It Concerns: Working with Jones Road Tree Service, it was becoming extremely difficult to get any resolution as they expected me to go out and find shingles to match the existing shingles Just getting Jones Tree Service to look into the incident proved difficult enough with poor management and the turnover the company has, or at least had, and as I don't have time to debate with a company who doesn't take responsibility for their negligence, I handled the repair myself Further, my number has changed since January, which is why Robert was unable to reach me Thanks, [redacted]

From: [email protected] [mailto:[email protected]] Sent: Monday, July 18, 2016 4:04 PMSubject: RE: Houston Revdex.com Complaint #[redacted] In regards to complaint #[redacted], we would like to set the record straight.  Mr. [redacted] has never been a customer of Jones Road Tree...

Service now, or in the past.  We did conduct work at his neighbors house at [redacted].  We received a call and an email on January 5th from Mr. [redacted] explaining that he believed we had damaged his roof when working on his neighbors house.  We sent a roofer out to look at the damage on January 14th and made multiple attempts after the 14th to discuss the damage with Mr. [redacted].  We went out and repaired the flag pole holder, which was damaged as well, but Mr. [redacted] has been very unresponsive as we have made multiple attempts to make him whole.  We want to repair the few shingles that have minimal damage and he would like for us to replace the whole roof area.  We had not received any letters or phone calls about the issue due to staff turnover and billing issues, all which have been resolved.  We were unaware of the email complaint that had been submitted to the Revdex.com due to an email error but would never let this issue go unresolved for as long as it has if we had known.  I have tried to contact Mr. [redacted] today as well, without success.  Thank you and have a wonderful day.   Robert [redacted] General Manager Jones Road Tree Service LLC 11620 Jones Road Houston, TX 77070 Office: 281.469.0458 www.jonesroadtreeservice.com r[redacted]@jonesroadtreeservice.com

To Whom It Concerns:
Working with Jones Road Tree Service, it was becoming extremely difficult to get any resolution as they expected me to go out and find shingles to match the existing shingles.  Just getting Jones Tree Service to look into the incident proved difficult enough with poor management and the turnover the company has, or at least had, and as I don't have time to debate with a company who doesn't take responsibility for their negligence, I handled the repair myself.  Further, my number has changed since January, which is why Robert was unable to reach me.
Thanks,[redacted]