Jones Auto Detailing Express Hand Wash

Misinformed at time of scheduling services and mistreated during follow up from initial misinformation
My family was preparing for a cross country move from Santa Rosa, CA to Madison (area), WI and needed storage until our new residence was establishedI called PODs for a quote on August 17th around 1pmI told the agent I was looking for a quote for large 16' container and also a small containerHe asked me how many bedrooms I was moving from and if the rooms were heavily furnishedI responded with bedrooms and yes, heavily furnishedI was assured 1, 16' container would be "more than enough." On 9/the delivery truck arrived, empty; the driver said he was there for a pick-upMy husband corrected him that it was a delivery for the AM and a same day pifor later that dayThe driver left and returned later with the 16' PODWe hired movers through Pack and Load services, which was a recommended company through PODsOnce our movers arrived (at 10am) they quickly got

My issue with PODS began when I called to schedule a time for my PODS to be dropped off at my new homeI called and spoke with somebody who informed me that only two of my three pods had shippedThe other was still sitting in PA and had not shippedI asked why the third had not shipped and was told it was because I did not authorize it to shipI corrected the customer service agent and informed her that on the day that I called to authorize the shipment and finalize drop off location, I added a third pod at that time and gave authorization to shipThe agent that added the third POD made a mistake and did not add any delivery information for the third PODAfter they picked the third POD up, it just sat in PA because of their mistake and flawed systemThey rely entirely on the customer to catch their errors and they have terrible customer service
When I called, I was put on long holds and spoke with people who could not help me with my problem and lacked basic customer service

Not arriving during predetermined timeframe, poor customer service, not providing essential tools for proper handling
Cr: ***
Order Number: ***
Ordered for 10/28/2016, received 01/02/
*** 10/20/10/21/
Payment - 10/21/
*** 11/13/11/28/
Payment - 11/28/
*** 12/13/12/28/
*** 12/17/12/17/
Payment - 12/19/
*** 12/25/12/26/
Payment - 12/26/
Payment - 1/1/
Complaints include: great mental and emotional distress due to lack of communication and communication resulting in not being able to supervise drop off or pick up of PODs in CaliforniaAlthough PODs requires consumers to pack the pod "correctly" they do not provide, nor require the purchase of essential tools such as strap

The online booking process does not advise what to do in the case of a move to an unknown zip code resulting in incorrect bookings and fees
Utilizing the PODS website I ordered the delivery of a POD storage unit to my address at the time for an upcoming relocation to an undetermined location due to my jobOn the website in requires a destination zip code but does not advise there or in the FAQ what to do in the case of an unknown zip codeI used the current zip code, unknowingly creating a local fee not a long distance feeAgain, the website did not clearly communicate there would be a difference in the fees or the need to book over the phoneSince it is I assume everything can be done over the internet and if I am not told to call customer service I wontOnce I called a couple months later to get my POD delivered to a new address I was told that my contract was set up wrong and that I would have to pay a transfer fee and even the monthly charge I had been paying was higher

I ordered pods for my long distance move from Florida to MaineThe pods driver in Maine refuses to deliver my third pod stating it's over weight, so I personally emptied it as much as I could with my truck and they claim it's still too heavy to deliverNow keep in mind it came all the way from Florida to Maine, but cannot be delivered miles from Portland to Lisbon'??? What exactly did I pay for if I have been forced to empty the Pod myself'??'How was it not a problem from my home in Florida to a storage facility then to Maine'?? Why would they demand I empty it myself make me rent a Uhaul truck and not inform me it's not available on Sundays'? This has been the worst moving experience ever, very unprofessional and they won't even reimburse me for all the charges and now my new expenses...this is advertising to say the least
Product_Or_Service: Storage/delivery
Account_Number: XXXXXXXXX

I reserved two POD containers for our home move I cancelled the service the day before delivery and days later, I still do not have my refund
I had two POD containers scheduled to be delivered to my house on November
On November 21, I called and cancelled my order and was told I would have a full refund in 3- days
November 28, 2016, still no refund, so I called back in to check on the status I was told my refund wasn't processed and it would be 3-more business days until I receive it
12/1/16, I called back in to check on the status and was told, "I am sorry sir, those refunds were never even entered into our system." I was then refunded immediately, but then recharged the full amount I was told that was accidental and would be refunded the next day
12/5/16, the recharge was never refunded, so I called back the same customer service rep I talked to him for minutes and then out of nowhere, I was transferred to a different rep and was told to

PODS made numerous errors in pricing, scheduling, and billing for our orderEven after we canceled our service with them and emptied out our storage POD, they continued to charge usCustomer service was unable to help, and billing and collections was rude and completely unwilling to admit they could have made a mistake and refused to even review the evidence I offeredSo after numerous calls over a period of several weeks, we gave up and reversed the incorrect, excessive credit card chargesPODS challenged this and the charges were put back by the credit card companyI then compiled an extensive document with invoices, letters, a phone log, and a spreadsheet illustrating where the errors in billing had been made, and the credit card company finally sided with us and reversed the chargesAfter that, I did not hear from PODS for over months and thought the issue was finally resolvedHowever, yesterday we received an email from them saying that we had a past due bill (we have not

We were lied toWe paid upfront for a unit only to find out they don't deliver from point A to Point BThere was a mile limit no word about additional charges for extra milesThere was only Wanted to charge us twice as muchBAD customer service, I WILL NOT recommend them to anyone even my worse enemyVery dissatisfied
Product_Or_Service: storage

Very pleased with Pod all around serviceIf needed again will be a returning customer

Taking an unauthorized payment, with no prior contact of final charges
While pods was undergoing a computer program problem they were unable to accept paymentI called them everyday for weeks to make a payment speaking with several different agents and getting different pricinh from eachA supervisor told me of the computer issues they were experiencing and told me I would be contacted by email once resolved and would have my bill for payment and no charges would be taken until contact was made with meThid all occurred in the month of FebruaryWhile checking my bank account one dunday morning I discovered pods had emptied my checking account almost to the penny with no consent this occurred in aprilI called pods monday morning with no answers of why or who took the payment or if it was intentional or a computer problemThe agents over the course of thr next days all unable to give me answers and very apologetic would say let me transfer you to my supervisor and would alway

PODS lied about our container being shipped, did not inform us of a need to keep receipts,and is now refusing to adequately compensate us
On January PODS delivered our container to our rental homeOn February 5, PODS picked up our container and shipped it to a storage facility where it was to be picked up and transported to Wilsonville, OR and then delivered to our new home on Saturday, February 13, On Friday, February 12, we received an email (4:05pm) confirmation and a phone call (approximately 5:30pm) informing us that our estimated service window for our container delivery was between 7:30am and 10:30am Saturday, the 13th, as plannedAt 7:11am on Saturday morning, nearly minutes before the beginning of our estimated service window, I received a call & voicemail informing me that my container would not be delivered until the following Tuesday at 10:00amAt approximately 8:00am on Saturday the 13th we called PODS Customer Care Center to ask why our service window ha

Serv.Repres.quoted a discounted rate via phone,contract was misleading with specifics.Price they're charging is 3x's the quoted amount.NO resolution!
March called different companies for price quotesMoving 6/27/ PODS quoted via a min phone conversation a discounted 3mo rate of $I set up delivery date for 5/27/and paid $they emailed contract,I went online 5/to change delivery date, PODS never called prior to delivering and delivered POD on the wrong date.Called coand no one got back to me.June they billed another $258, I called to inquire about why they were biling me againThey now are saying its a $each month rate, which is different then my intital conversation with representativeAfter an hour and being passed off to several resolution specialists, they put an incident report in and said it would take 72hrs to be reviewed and get a responsedays later no resolution; more phone calls,again put on hold mins or more each call and passed o

Excessive charges, advertising, endless unreturned phone calls
After being poisoned in my home in February 2015, doctors ordered me to flee my rental homeWas extremely ill and could not function to do muchCalled pods to store belongings in May 2015, thinking I'd have a new home soon afterwardsAt that time I was told delivery to my new home would be $Finding a new home was impossible on disabity income with the rental explosion in Seattle, and had to pay extremely high rent to pods ever sinceFinally got a home weeks ago, paid off all past due fees and asked for delivery at which time I was told it would be another $to have it delivered to Medford, OR, thier closest delivery site (hr drive away) and not to my homeI don't have that kind of money, so I'm forced to go back miles to pick up my belongingsI was also told there would be no more charges for storage as I was picking up my things 9/16/Now I have an email notice that my account is past d

issue with delivery and pickup
First I want to say this has been the one of the worst customer experiences I have ever encountered I ordered the PODS to be delivered via phone months ago I received at confirmation email for delivery on pod on June9th then a second confirmation for a later drop off of the same date at 4pm when I had not received by second pod I called only to be informed that I wasn't getting a second pod on the day I ordered and paid for it for I then was told sometime Monday I am moving and had movers coming first thing monday morningat no point had anyone from your company called to tell me or ask me if changing my already paid for service could be changed Next comes pick up I went online and scheduled a pick op of both of my pods and only one was removed when I called customer service to find out about the pick up of my second pods no one could answer that just saying I put out an email to find out when pick up will happen the only thing pod

PODS damaged my property-refuses to reimburse expense of estimate for damage, and presented unsatisfactory reimbursement for damages due to neglicence
On August 27, my next neighbor had a POD unit picked up from his drive wayThe driver drove on to my front lawn, without my permission and crushed the drainage pipe to my basement's sump pumpI obtained the contact information from the driver to file a claim for the damage caused to my front lawn and drainage pipeI also called the driver's supervisor, Chris *** (XXX-XXX-XXXX) who apologized profusely for the inconvenience and assured me that POD would reimburse me for the damages and repair costs and that I would only need to submit my receiptsI filed a claim with PODS (incident report number XXXXXXX) the same day that the incident occurredI called for a plumber to come out the very next day (August 28) to survey the damage and provide estimates for the repairThe fee for having the plumber come out and inspect the

My husband I contracted PODS to make a move from Colorado Springs, CO to Kissimmee, FL We had use their services before without incidenceThe container was delivered to our Colorado Springs residence and picked up as scheduledThe delivery to Kissimmee, FL was scheduled for August 17, I made the necessary flight arrangements to be in Kissimmee, FL for the delivery of the containerI also prepaid for movers to unload the containerWe received a confirmation email from PODS that delivery would be on Friday, August 17th (see excerpt below)
Cr: XXXXXXXXX
Order Number: XXXXXXX
Service Date: 08/17/
Service Window: 7:AM and 10:AM
We made arrangements accordingly, the whole day passed without any updated information by phone or email from PODSI called around 8pm that night and a PODS representative advised there was a delay and he assured the container would be delivered on Monday August 20, At our request, He also open an incident

I was scheduled for pick up of all of my PODS on 12/6/They only picked up
I am not getting any resolution for the pick up of my PODS containers on 12/6/I had scheduled to have them all picked up on 12/6/and they only picked up I was informed by Joelle that there was nothing they could do to change the schedule since they did not put us on The schedule for all four pods I was also informed that there was no manager available do you assist me with thisThe manager and questions name is Jason F Due to the weather in our area I was informed that we were already bumped from Tuesday to Thursday for pick upI had scheduled a delivery for tomorrow December at AM of the materials required for my remodeling, and they will not be able to do this due to these containers remaining in my driveway I will incur a large fee to cancel this delivery

Disappointment in years of a great relationshipLack of communication on a major issue
Our *** has used PODs for over ** years with great service year after yearThis year our POD never arrivedWe reached out to the company who told us they attempted to drop the POD but gates were lockedWe are an open *** and this was business hours! SO that was the first lie! When I spoke with a manager he agreed that they would drop the POD the next day, we waited from 9am-7pm with no phone call and SURPRISE no PODI had to scramble to make alternate plans for my ** ***I called this morning only to find out the distribution center ran out of PODsNo phone calls, no updates, no care for the client?! If I didn't call I would be left wondering what was happening with my order that I placed back in March to ensure I would have a POD, it is now July! I think what is worse is that I am still getting automated calls saying my POD will be picked up today between 2-5pmMy onlin

Bait and Switch
Would add negative stars if possibleI am moving cross country and do not trust movers so decided to try PODSThey confirmed same day pick/delivery and took my credit card informationNever received a confirmation email so called back next day and spoke with supervisorThe supervisor filed a claim against the rep and also told me they never confirmed with the location on the time and they wouldn't be able to do my time but hours laterThey told me I will be assigned a customer service rep for the claim within hoursFast forward to past hours and no one has contacted meI called back and spoke with yet again another person who was going to contact the locationsThe location told her they stopped doing same day delivery and drop of! They pulled a classic bait and switch with me and provided no help in resolving the matterI now have to find another company and waste my time doing soI would like to seek legal damages for advertising since a cr

Agreed upon removal date of empty pod was CHANGED DAY OF PIBY PODS- WITH ATTEMPT TO CHARGE EXTRA FOR LATER DATE, NEVER AGREED UPON BY ME
I RESERVED SPECIFIC DROP-OFF, PICK-UP, STORAGE, DELIVERY, AND FINALLY REMOVAL OF POD TODAY, WHEN I CHECKED TO SEE THE ESTIMATED PITIME- THERE WAS SUDDENLY NO PITIME LISTED WHEN I CALLED I WAS TOLD THAT NO PIDATE WAS SCHEDULED THIS IS CATEGORICALLY FALSE THE DATES FOR THIS POD FROM NASHVILLE TN TO CONNECTICUT WERE EXPLICIT, AND SPECIFIC THE DATE FOR REMOVAL OF MY POD WAS TODAY
NOW- INEXPLICABLY, THERE IS NO RESERVATION FOR PICK UP TODAY AND THUS THIS POD WILL BE REMOVED ON MAY 6- CONVENIENTLY CAUSING ME TO PAY SEVERAL HUNDRED MORE DOLLARSI WILL NOT PAY ANY ADDITIONAL CHARGES AND THIS IS STRONGLY SUGGESTIVE OF A SCAM