Jones Auto Detailing Express Hand Wash

Misquoted and then money was taken out of my bank account three times! I was quoted $for a long distance move from Tennessee to Florida Then they withdrew $150.21, $and $(TOTALONG $4,053.53) from my bank account When I called to inquire about it the customer service rep was rude and told me I was wrong he can do math and the total charge was $ He continued to tell me I was wrong about three other things and then said companies make mistakes He offered to transfer me to a department to review the call and that was smooth, he was a pleasant representative That gentleman told me I should be credited for the overdraft fees associated with the mistake of taking payments and he transferred me to another representative That person told me there is nothing she can do I have already spoke to the department to review the call and transferred me to another department That ended up being the collections department That young lady was very sweet and sa

I can truthfully say that PODs was a pleasure to deal with from the original phone call to arrange for the POD to be delivered and picked up to my experience with the drivers who delivered/picked up the POD on time There were no "surprises." Everything happened as was explained to me during the phone call and by confirming emails

PODS has lost my storage units and overcharged me for the move Issue 1: loaded PODS were picked up and delivered to [redacted] , Va for storage instead of [redacted] , Va as needed for proper redelivery to clients new location in [redacted] , Va Issue 2: Blankets and locks were not inside PODS as ordered Issue 3: POD # [redacted] is missing Issue 4: Customer is in excess of $in overage moving expenses due to errors by POD agents Issue 5: PODS has charged for storage next month when the PODS are no longer stored at their facility

I have attempted to ship my POD on three occasions and it is not being shipped. I have most of my belongings stuck in this POD that I cannot get. I contacted PODS in September to have my container shipped to Louisville KY and have it waiting in their storage center there. I contacted them on 11-9-18 to set up delivery from the storage center in Louisville to our new home. I was told that the POD never shipped and has been in storage in FL all along. The agent I spoke to informed me that the POD would be shipped Monday morning, expedited so it would arrive on 11-16-18 in Louisville and that I would receive and e-mail confirming this on the 11-9-18. I never received that follow up e-mail and contacted them today, 11-12-18 to follow up and was told again that my POD has not shipped. Most of my belongings are int hat POD and I have three young children, thus making life very difficult. I was told today, 11-12-18 that they would call me later. I am very concerned because no one can give m

September 21, the worst customer service from Customer Rep Tameshia and Supervisor Devon informing me the total opposite with attitude This was a long distance move along with about months of storageI called to have my POD delivered before being charge for another month I was told by Heather that they did not have delivery dates till Oct That my account would NOT be charge since it was because POD did not have availabilityShe also Heather inform me to keep my receipt from the hotelThis will put stress on me because I have to stay longer in a hotelI had no other choice I had to accept Oct I made arrangement for movers to come on Oct I called POD on September to arrange for the pick up date to be Oct I was told that they are all booked up it have to be Oct Now here is the drama I was told that September and September is now availableI can not do those days because I can not do those days I will be charge for the monthSince I am sticking with Oct

PODS quoted me one price, charged me doubleDid not deliver full containers as requested, did not pick up empty containers when scheduled, dropped my containers in the wrong location, damaged multiple items and broke some propertyWhen I addressed this with Customer Service, the first agents recognized the error and admitted I was due a refundAgent #then opened an investigation and gave me an incident number and advised it would be resolved in days ( days ago)Agent #then advised me that it would now be days to resolveIn the midst of that, agent #contacted me and advised that a partial transport refund would be issued within hours (days ago)So far, all PODs has done is give me the run around, overcharge me, and not respond to any of my concerns Product_Or_Service: PODs storge and delivery

PODS Customer Service does not know what is going on with their storage units and are providing incorrect information When I started my process with PODS about needing a storage container I explained the circumstances on why I needed a POD It was explained to them that this was part of a divorce settlement and that the POD was being delivered to my ex-wife I assured that those details would be noted on my account and they understood that I was not going to be at the final delivery address Order Details: 1) POD was ordered in the beginning of January 2) Jan 13, POD delivered to residence in NC for packing 3) Jan 15, POD picked up from NC residence for movement to OH 4) Jan 23, POD delivered to ex-wife at OH residence 5) Jan 23, Checked website to confirm delivery of POD to OH residence 6) Jan 23, Called PODS customer service to verify delivery of POD and was told it was delivered 7) Feb 11, Received text message and phone call that POD wa

Billing after cancellation of service, and attempt to send me to collections for issue that is already resolved by my credit card company Service has been cancelled week before delivery dateHowever PODS still billed my credit card for serviceContested the POD bill with Credit Card companyPODS states they had "made a mistake' and billed me errorHowever, my credit card company inadvertently retracted double the amountI worked with my credit card company to correct this mistakeWhen my credit card company returned the funds to the vendors commercial bank I contacted the PODS Accounts Receivable DepartmentThey did not care that their money had been returned as "their department specific reports still show money owed to them and don't care to hear how they are supposed to get the returned funds from their commercial bankThey subsequently started to contact me stating I will be sent to collections, and have avoided (including outrifght hanging up on me) every attempt I have

Week late delivery, very poor customer service response and communication 5/I reserved a PODS container to move from Seattle to Silver Spring, MD for $2,I was told the POD would be shipped immediately to the Silver Spring area and we could request the POD upon our arrivalPOD arrived in Seattle on 7/13, and was picked up the next dayOn 7/18, I called PODS and requested delivery to our new home in Silver Spring on 7/25, giving me days before starting my job to help my wife unload, since she would otherwise be alone with our infant son and unable to unload it aloneI was told at the time that the earliest the POD could be delivered was Friday 7/because the POD was being stored in Everett, WA - it had not been moved to MDI immediately filed a complaint for the incorrect information I had been given and for the extreme inconvenience this would cause my family - days without our belongings and my wife home alone with a infant to unload the PODA customer service

Refusal to deliver POD to new address, did not disclose that there are areas of Oregon they do not deliver to I contacted PODS regarding use of this company to move my household goods from Texas to OregonI was asked for an address in Oregon and I explained I did not have an address, I wanted to ship and store for possibly as long as monthsI was told I needed to pick a town and it could be changed when I did have an addressI asked if I could just use Salem and was told that would be fine.The POD was delivered to my house on JanIt was supposed to be picked uo on JanThey could not find that it had been delivered and was delayed until JanWhen I did buy a house, I called to arrange deliveryIt was my understanding my POD would be in the storage facility in Wilsonville, OR and was informed it was still in TexasWhen I gave my new address, they informed me they do not deliver to my new addressAt no time in my contact with their representatives did they disclose

We shipped a POD from Newport/Spokane, WAThe POD in question was picked up on 12/19/We were told it would be delivered in days, on 12/26/(a few days later than days, due to the holidays)On 12/21/2017, we were contacted regarding a payment issueWe gave them another source for the charge which resolved the issued immediatelyNo delay was advisedWhen we checked on our POD on 12/26/2017, we found that the delivery was delayed to 1/2/We checked again on 1/1/(on line) and found that delivery was again delayed to 1/5/We called times on 1/2/We were repeatedly advised that the delivery date had been postponed again to 1/7/They refused to transfer us to a supervisorThey claimed the delays were due to weather and the holidaysNotwithstanding, they NEVER contacted us to forewarn or explain the delaysWhen we finally got them to locate the POD on 1/2/2018, we were told it was STILL IN SPOKANEWe have still not been given any assurrance tha

I have been told that my POD will be delivered on three different dates and it never shows up and no one explains where it is and why it is not delive I contracted with pod's enterprises, inc., to deliver a pod to my home in Surprise, Az., and after I loaded it take it to my home in University Place, Wshington They picked up the pod in Surprise, Azand was supposed to deliver it to my home in Washington on March 2, They never called or showed up After many telephone calls they said it would be delivered on the 5th., of March, Needless to say there were no telephone calls and no delivery on the 5th., of March, After many telephone calls to pod's I got a new date of delivery for the 16th., day of March, Again the pod did not show up and there were no telephone calls I now cannot get anyone to return my calls and do not know when or if they are going to dweliver my pod They have been paid in full They also overcharged me on my credit cardIt is ver

pod was reserved for May 27th and they cancelled my order on the day of delivery without any explanation and weren't able to help me further Pod was ordered on april30th to be delivered on may 27thReceived a conformation on may26th saying they will arrive on 27th between 11am-2pmOn 27th of may at 1:28pm, message was left saying your pod cannot be delivered and next delivery date is June 13th My husband called them to see if they can send pod out from other facilities and they refused to help himTold him that there is nothing they can do until Tuesday 30th We were left in panic situation because we couldn't get hold off anyone until Tuesday and we had to be out of the current home on June 2nd We needed to act fast so my husband asked them customer relation person to call us on 30th and for the time being cancelled the orderWe haven't heard back on 30th so I called them on 30th at 3:39pm explained the situation again and guy told me that he will have his supervisor called

Delivering my belongings to my new house, PODS hit a basketball goal and stone, damaging it They refuse to accept responsibility and pay for it The PODS were delivered to my house, [redacted] XXXXX, on Friday, May 5, I was at work and my wife was home through the course of the day We have small children though, so she was not outside during the delivery process When I came home from work Friday evening, the first thing I noticed when getting out of the car, was that the basketball goal in our driveway was obviously tilted Upon closer examination the side of the basketball goal was scuffed while the other was not This is the same side of the goal that would have been hit in order to tilt the goal in the direction it has tiltedThis was not mentioned before the PODS driver left In addition, two PODS drivers (including the one who delivered the units on Friday) who came to assist in the POD pickup noted that the goal was not level as well T

PODS did not disclose the cost of pods citiserviceBilling department double charged me for delivery and charged new storage fees after pod delivered PODS did not disclose the cost of pods citi-service When I booked the moving pod I was told that delivery of pod was approximately $ When I had the pod delivered the citi-service fee was $for delivery which included the truck and one guy to watch pod during delivery Actual time used was hour for complete emptying of pod Billing department double charged me for delivery and charged new storage fees after pod delivered POD delivered by citiserivce on 10- Invoiced to $on 10/for permit fee (error - there are no permit fees in NYC)Invoiced on 10/for redelivery fee (appropriate charge)My American express was debited $on 10/ As stated above POD delivered/picked up on 10/ Storage fee charged 10/of $to American express Called on 10/and charged reversed Charge

Damaged my property while making a delivery A pods employee damaged my property while making a delivery to a house in my neighborhoodThe pods driver had a load that was too tall to make a safe delivery in the alley behind my house The pods driver ran up onto the curb to the entrance of the ally and tore a circumference limb from a majestic Pecan tree on my property' The opposite end of the ally is wider and has a better egress with no treesThe city of Dallas garbage trucks clear the ally every week and have no issuesI trim these trees to the City of Dallas recommendations so no damage will occur to my property The driver was unceremonious to me after I approached him for his nameHe told me I should have cut it (the tree) back further, and he would not have broken the limb Driver: Mike G POD #: XXXXXXXXX TAG: TX [redacted] US Dot: XXXXXXXX

Misquoted cost and unexplained delivery delay Repeated calls to the company have not resolved this matter On 10/20/we were quoted $over the phone and were given a cr of XXXXXXXXX and an order number of XXXXXX On 10/20/I paid an initial payment of $for a POD to be delivered at my apartment in [redacted] on 10/28/and was picked up on 10/31/ On 11/10/I requested that our POD be delivered at our new address in [redacted] as soon as possible I was charged $1,738.51, which is $more than our original quote I was sent an order confirmation which listed the date of delivery of the POD as 11/21/ When I called back to complain of the increase in cost yesterday, 11/14/16, I was told I had to pay an additional $or I would not be able to receive my POD This extra cost was not explained to me The second representative I talked to discovered that I had been overcharged for the services because I was supposed to receive a

Simple, in-town move went smoothly, but the billing was complicated and incorrect We scheduled a simple move from our old residence to a new home (less than a mile away) at the end of September The move involved two containers Coordination of the move went relatively smoothly After the move was complete, I jumped onto the PODs website to review the billing I was shocked to find a billing mess that involved separate invoices After wading through the mess that the billing department made of my move, I noted a few billing errors and contacted customer service I was transferred from customer service to billing, and then back to customer service After going through the explanation of the error with the rep they told me they would open an "incident report" and someone would contact me within a couple days I waited, no contact, so I called again It was explained to me that my incident report had been closed with no action and obviously no contact So we had to start th

Property damage inflicted by driver of truck delivering PODCompany refused to repair damage On Aug13, a POD moving unit was to be delivered to the property I was renting and moving out ofThe property location was [redacted] The truck had been dispatched from Asheville, NCMy cr for this transaction was [redacted] The house was located across a small private bridge, crossing over a small river, as were all the homes in that locationWhen the driver arrived, I met him on the far side of the bridge to discuss placement of the unitHe asked me if he could drive over the bridgeI told him that a multi-ton propane delivery truck, Ftrucks, mail delivery and all manner of vehicles regularly crossed itI then walked back into the house, while he returned to his truck which he had parked across the roadWithin minutes, I heard a loud crack, engine roaring, and saw lots of smoke at the bridge entranceThe driver, whose name is D

Pods is claiming my payments to themail never processed correctly because of a system issue on their endI had a valid payment method on file Pods updated their billing software in January creating mass issues with all of their customers being able to pay their billsAfter trying for weeks to contact them, someone finally called me back to correct the payment issuesThe card they processed that day was left on file for them and set up for automated paymentsI then checked in late February to make sure that the payments were being automatically processed and there were no issues with my account at that timePods is now claiming that the payments never processed for Feb, Mar, or April, but never contacted me immediately following the first time it failed in FebruaryThe card that my payments are charged to is not scrutinized each month for all transactions, and since payments were to be automatically charged, and no issue was raised by Pods in February, I was unaware there was