Hello,the paid confirmation e-mail that was sent on 9/19/that was e-mailed to the complainant when there airline ticket was purchased.It clearly states that there would a penalty of $as long as the reservation was cancelled prior to the departure of the flight. On the e-mail there
is also a link to the insurance policy that they purchased for $through third party *** *** ***.Per the terms of the insurance, if they are seeking a refund of the $cancellation fee due to medical reasons then they must submit the appropriate documentation to *** *** ***.As the complaint itself states, the passenger refused medical treatment, and in turn does not have any medical documentation that would qualify them for a refund of the cancellation fee in the amount of $from *** *** ***. Please reply confirming that this case has been closed. I can be reached at *** if you need any further clarification. Best Regards,*** *** VP Product Development
Hello,the paid confirmation e-mail that was sent on 9/19/that was e-mailed to the complainant when there airline ticket was purchased.It clearly states that there would a penalty of $as long as the reservation was cancelled prior to the departure of the flight. On the e-mail there
is also a link to the insurance policy that they purchased for $through third party *** *** ***.Per the terms of the insurance, if they are seeking a refund of the $cancellation fee due to medical reasons then they must submit the appropriate documentation to *** *** ***.As the complaint itself states, the passenger refused medical treatment, and in turn does not have any medical documentation that would qualify them for a refund of the cancellation fee in the amount of $from *** *** ***. Please reply confirming that this case has been closed. I can be reached at *** if you need any further clarification. Best Regards,*** *** VP Product Development