Johnson Ford Reviews (%countItem)
Johnson Ford Rating
Address: 694 East Street, Pittsfield, Massachusetts, United States, 01201
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They don't want to fix what's under warranty, trying to say it's the consumer's fault. Owner said be reasonable. Want me to pay then are sexist.
Today I bought in my 2017 ford escape which I purchased there. It has an extended warranty. It's still under the original warranty. The bottom of the car came loose. They wanted me to pay for it and I shouldn't pay for anything. They were argumentative and rude. They don't want to honor the warranty, they just want to nickle and dime the customer to death. If they don't want to give me a new part, they can give me a couple of free oil changes. The harassment on their part is terrible. They should not harass the customer like this.
The underbody/sheild of my car fell came loose. This is under warranty and they are trying to get me to pay for it. They are trying to get out of the warranty. Then they are saying that if it's wear and tear it's my fault. Then they said they could charge me up to $50.00. Treated me terribly. Pressured me to sign something that I was responsible for 50.00. I did not sign that repair order. Owner, ***, couldn't be any more ***, telling me to be reasonable. They need to give me a new part without the hassle and terrible mistreatment I got this morning. This is a brand new car with under 36,000 miles. They need to cover this. I don't want the disclaimer bs due to insurance regs the owner said. I will never buy another car from them again and I will tell all my friends and colleagues this. The owner and the service manager owe me an apology and a new part, cost free.
Ms. arrived at our Service Department today asking for us to look at the underbody shield on her 2017 Ford Escape because it had come loose. My Service Advisor came to me in regards to Ms. because he was unable to satisfy her with what needed to be done in order to look at her vehicle. When any vehicle that is brought into our Service Dept. needs to be looked at we require every customer to sign a service order for us to inspect the vehicle to determine what needs to be worked on. We never stated that there would be a fee to her for signing this service order. My staff and myself were courteous and respectful to Ms. while she was in my business, I am perplexed as to why she thought otherwise. Ms. was upset from the moment she arrived and we tried to assist in rectifying her issue to no avail. If she would like for us to look at her vehicle to fix the situation all that would have been needed from her was her signature stating it was OK for us to look at and service her vehicle.
(The consumer indicated he/she DID NOT accept the response from the business.)
Both Mr. and the service manager were rude & disrespectful and owe me an apology. I had to pay $18.25 out of pocket to have this issue fixed. It is far better to do the right thing & treat the customers respectfully than all this bad karma over something that was covered under warranty. They wanted me to sign that I was responsible for the 1st $50 which is false. I need to be reimbursed for the $18.25.
The qouted me a price for a job and then did something different and charged me. I never agreed or approved the work they did.
I received a phone call from *** at Johnson ford.He left me a message. He told me that they had looked at the car and that the Fuse box was rotted out and was going to need to be replaced. He said the total was going to be $300 to $400 dollars to replace the fuse box and fix the car. I called him back and agreed that I would pay to have the Fuse box replaced. He called and left me another message the next day. he told me the cost was $401.46 and that the fuze box was replaced and I was all set to go. I stopped by that night minutes before closing to get the car and paid and left. next day I was driving and my headlights went out. I called them back and was told they did not replace my fuse box. the put in a 13 dollar bypass and charged me $385 in labor. That was not what I was told or agreed to. So I then spoke to *** the Supervisor. He apoligized, but said it was a mistake, he was new and he couldn't do anything more for me. He told me I needed to be understanding because they can't hire anyone who is qualified for the job. basically told me that they suck and will continue to suck, so don't come back. The work I was told was done never got done. but I still paid for it!
They charged me for a job that I never agreed to. The whole bill was labor, so I'm sure they milked it for every last dollar. I have a recording of the Tech qouting the job and what was done. They screwed up and I want a refund .
Vehicle was towed in for a no start condition. After checking the fuel system and circuit check. It was determined that the cause was low voltage to the coils. This was caused by corrosion in the fuse box. Because of the age of vehicle the part was discontinued. Our tech ran external fuse for coil circuit.Vehicle ran after repair.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have 2 text messages from Johnson Ford. The first message says that my fuze box is corroded and needs to be replaced. I called and confirmed that the fuze box would be replaced due to the damage and the charges would be $300 to $400 dollars to complete this work. I gave them the okay to replace the fuze box. I received another message from Johnson Ford. This message said that the fuze box had been replaced and that the car was ready to go. I went in late that night around 15 minutes before they closed to pick up the car. The next day when I was driving home my headlights went out. I called Johnson Ford to see why that would happen if they replaced the fuzz box. That's when they told me they didn't replace the fuzz box like they had said they did. Instead the put in an ignition bypass. The part was13.99. The labor was $400. This was not the service I had agreed too. They moved me to a superior who apologized and said it was a mistake and he hoped his apoligy would be enough. When I suggested that it was not enough as they had done a deceptive practice he became nasty and told me my car wasn't worth fixing anyway. He also told me that the person who quoted me the price was new and not qualified to do his job, but that's how it goes around here. You can't find good help. So I don't think I should pay since the service they promised was never done to my car. I never agreed to the work that was done, because no one ever offered me the chance to do that. They never suggested they would leave the rotted fuze box in the car for it to have further issues.
As stated above I have the 2 voicemails available as well as the work or actually done on the service slip. They quoted me a job they didn't do. Quoted me 300 to 400 dollars for this job and then did another much cheaper ( 13.99 to be exact) and charged me the full 400. This is deceptive practice and not allowed in the business industry. I want a full refund of the bill.