Johnny's Fit Club

Great gym! I love the how comfortable I am in this environment. My favorite thing about JFC is the cleanliness and the friendly/upbeat staff. Saunas, shakes and the classes rock!

This is a great local gym! Affordable, clean and impeccable customer service/management that are very supportive of my fitness goals!

By far, my favorite gym:workout facility in Boise! Super friendly, fun atmosphere. It’s never too crowded, super clean and I love the dry sauna! Thank you!

Outstanding!!! . Always clean . Great management and staff,Well maintained equipment. Such a great place to work out .

Great environment, to work out in. Staff is friendly and very professional. Don't have to wait for equipment. Took some personal training got the results that I wanted.

The best atmosphere at a gym I've ever experienced. The staff are awesome and the trainers are the best!!

Gym is always clean and staff is professional and friendly. Highly recommend this place!

I've been a member of Johnny's Fit Club for close to 3 years now. I'm always greeted with a smiling face, and I always feel welcome.
I frequent both the Federal Way and Overland gyms in Boise.
At the age of 40, I have never been in better shape.
Having access to the all the equipment and different workout options has really gotten me closer and closer to my fitness goals.
I would recommend Johnny's to anyone I know!

My husband and I joined at the Overland site on 12/31/18. We paid the initiation fee, first and last month membership fee. I went in to cancel on 4/6/19, was told that we were paid up through the end of May (because of pre-paying the last month). Looking at my credit card bill, we were charged for a month on 4/28. Which we assumed was for the month of May. I went to get this straightened out and was told that was for April. As we went back over the account, I pointed to the sign up on 12/31 and said this is for initiation, Jan and last month. I was told "No, that is for December, etc." I was unbelieving and asked "ARE YOU TELLING ME THAT WE SIGNED UP ON 12/31 AND WERE CHARGED A FULL MONTH'S MEMBERSHIP FEE FOR THE LAST DAY OF DECEMBER??" "Yes, that's the way it works. Sorry that wasn't explained to you better at the time." OMG - STAY AWAY from this place!!!

Hi there,

My name is *** the mother of *** and the guardian that signed my minor child at the time (14 years old) to Johnny Fit Club membership; including myself. I have contacted them several times once in writing in (2015) In the past 4 your regarding our accounts. We originally signed up 12/2014 and canceled our membership a year later. I have contacted them several other times In the past 4 years regarding my account and continuing telling an Fit Club representative that are account was cancelled after receiving multiple calls for collections. Now my 19 year old daughter and I have been sent to collections.

I also don't understand how they can send *** to collections if she is not the one to sign the contract.

At this point I don't know what to do, I have battling with them about our membership for four years now.

On January 2, 2019 I went into Johnny's Fit Club (JFC) and gave my 30 day cancellation notice. During that time I signed a cancellation form, requested a copy of the form right then, and was notified that I was all set with final payment being pulled on January 6, 2019 to pay for the final month of my contract. This was all written down on my cancellation form that I have.

On February 6, 2019 JFC charged my account and I contacted them that morning. The manager answered and said that they had just switched management and that I was not listed as cancelled on my account but he would do it right then and I would be refunded within the next day or two.

The following week I went into JFC as I had not received the refund. The employee I spoke to informed me that I was cancelled in the account, but that he could not process the refund because only a manager can. I was informed that the manager was coming in later so the employee wrote down my information and told me that I will get a phone call later and get my refund processed.

A week later and I still had not received a refund or phone call so I went back in and spoke with the manager directly. When he couldn't find my cancellation form, I presented the copy I had and was then informed that only the owner can process the refunds. When I requested a timeline on when that would happen I was told that the owner would be making a check run the next day and that payment to my card would be refunded.

It is now March 4, 2019 and I have yet to receive my refund.

I am a member at the Johnny's location at 6843 N. Strawberry Glenn Rd., Garden City, ID. Over several months I had problems with personal trainers, including employees quitting their jobs on 2 separate occasions. I was not informed by the gym that my trainers had quit working or asked if I would like to reschedule my sessions. Because of this I was unable to book training sessions that I had paid for with my membership. These trainers were also unprepared for sessions when I did meet with them. They did not provide the service that was promised. After my second trainer cancelled a session and then stopped communicating with me, I went into the gym and spoke with the General Manager and explained my complaint to him. He told me that he was new to the company and unclear on why I was not contacted after the employee quit. I told him I did not want to continue training, wanted information on how to cancel my membership, and should be reimbursed for the sessions I had paid for but been unable to use. He claimed to not know the gym's cancellation policy and said he would check into the issue and research my account to see how many paid sessions I had remaining. After several days not hearing back from him, I again went into the office to speak with the GM. He tried to pressure me into scheduling my remaining paid sessions with a newly-hired trainer and again claimed that he was unfamiliar with the cancellation policy and confused about my account. I told him I wanted the issue resolved right away, since my monthly payment would be debited from my account within a few days and did not want to continue my membership. He told me he would speak to his supervisor and that I should call him the following afternoon. When I attempted to do so, no one answered the phone and upon further investigation I found that the gym was not even staffed during those hours. I believe the GM is intentionally dodging me and ignoring the issue to avoid allowing me to pursue cancellation.

I was totally misled when I signed the contract as I repeatedly asked if it was month to month. I was told it was and could be canceled anytime. When I went to cancel a few months later I was told I'd signed a 12 month contract, but that the manager (Kirk I think) would make sure it was cancelled. He stated he would put my credit card on hold and would call me back. I received no call back, but then received an email stating that my contract could not be cancelled and that I was obligated to 12 months. I'm still being charged, and the agreement they provided me was one I'd never seen before. I'd like to just have my contract cancelled.

I signed up for a membership several months before the Overland location opened, with the stipulation that there would be no charges until the opening date. However, the opening date got pushed back several times, and I ended up canceling my membership a couple of months before the opening date came. In the meantime, my debit card number changed because I lost my card. I was contacted in September 2105, several months after the gym opened, because my "account was past due" for $74...apparently the gym had not canceled my membership as requested and had attempted to bill me for several months using an invalid card number. They wanted money for a membership I had canceled before I had ever been able to use it! They contacted me again in January 2016, but this time for $400+. Both times, I responded and explained that I had canceled my account before the gym ever opened. I was never contacted again, and assumed the matter had been resolved until today, when I was told my account has gone into third party collections. I'm not sure what happened in the intervening 36 months, but I'm blindsided and upset. Poor business practices. Poor customer service.

After spending thousands of dollars with them (including expensive personal training session that never got used because I started at a job that did not work with the Gym schedule) the only option they provide for cancellation if life has changed is to go in person and sign a form. Then they charge you the annual fee that has not yet come into play as well as an additional month of dues. I sure hope the additional $35 and waste of my time and gas is worth it because you have lost a potential customer forever. When I expressed my frustration the lady at the counter was very rude saying you signed an agreement. Yes, she is correct 3 years ago I signed a long form with lots of small writing and yes you have every legal right to charge me additional funds but is a a good business model and good customer service?

I entered into an annual weight loss competition (8-week challenge) put on by Johnny Fit Club in September of 2016 that ended in November of 2016. The competition involved a $35 entry fee and regular measurements, as well as a prize of $1000 for 1st place and an iPad for 2nd place.
My personal measurements of results (body composition and weight loss) were statistically better than each of the previous competitions' winners that had been posted on the walls of the gym.
After contacting managers and trainers both in person and over the phone, there were still no results and no answers as to the competition's winners.
I began to see advertising for this year's 8-week challenge, and decided to warn people away.

Shortly after posting a 1-star review on the gym's facebook page on October 2nd, the owner of Johnny Fit, Johnny E, began a conversation with me that included him telling me there was no record of me entering the competition. I provided picture documentation of my entry form and results. He said there were winners form the competition I participated in, so I stated I would remove the review if the statistics of the winners were better than mine. He said his general manager (Staci D) would be in contact with me and get the matter resolved.

When I met with Staci in person on October 12th, she said "Your pictures were good but not top 3," and tried to offer me 6 months free membership ($60) and a $50 nike gift card. I said I wasn't interested in that, and that I wanted to see the statistics and before/after pictures of the winners. She said she would be in contact with me.

I have not heard anything since. I suspect my entry was thrown out and deleted from their system after they saw that my stats beat those of their "winners".

The relevant facebook review and conversation with the owner is here:

I emailed Johnny's Fitness for my membership cancellation on August 23, 2017 mainly due to their gym facility having safety issues. Stacie D, District Manager of Johnny's Fitness acknowledged my request but come September, I was charged $21.19. I immediately disputed it and Stacie said she will look into it. I had hopes that they had cancelled my membership but come October I was charged again with $21.19. I was out of the country then and it was very frustrating that I got charged again when all this time I thought my membership has been terminated.

On October16 I was able to talk to her on the phone briefly and I agreed to pay the cancellation fee if she reimburse the membership fee they charged me for the month of Sept and Oct. She denied that she acknowledged my dispute, making me a liar. I would have never agreed to pay the cancellation fee if she insisted they will not reimburse my Sept and Oct charges. And now she is threatening me in a way that I will be charged for November if I dont pay the cancellation fee. They already charged me a total of $42.38 (Sept&Oct) plus $39.00 cancellation fee. They want me to pay all these even though I have been trying to Cancel my membership since August. I don't have all this money. I never used their facility for those months. I think it is very unfair that after all the emails and follow ups, they still want money from me. I feel like I am being robbed. This is what Im trying to avoid that's why I want to cancel my membership.

Johnny's Fit Club advertises a, "No Contract Membership," but forces consumers to sign a contract. They have tried to claim that it is not a contarct, but rather that it is an agreement.