Johnny Quick Store#

Hi Mr [redacted] , I am sorry for the frustration that you are going throughI have made a time line of the entire repair and would like to discuss it with you to see where Britland has failed for you and where we can help you here moving forwardAs per my records, [redacted] is the insurance company covering the cost to repair the vehicle and we at Britland Auto Body have informed *** of the results from BMW of Bridgewater with the ABS and submitted it to [redacted] twiceWe have fax confirmations which can be forwarded to youOur rep has reached out to the original adjuster that was assigned to the vehicle while it was at our facility and he stated it was assigned to another *** repI have reached out to you but got your voicemailWhen you have a chance, please give me a callWe understand the length of time the vehicle has been out of your possession and at the dealer but Britland Auto Body cannot authorized or proceed with those repairs unless *** or the Vehicle Owner approves the repairsWe will help you in way we can but we are waiting on *** to inform us what they are going to do