Johnny Janosik

I purchased a sofa & counter height table and chairs set from the Dover, DE clearance site. Don F. was my salesperson. He was amazingly helpful and he is the reason I bought both! When I had delivery today both people (Sean & Davison ?) were so professional and friendly! I’m more than Happy & frankly, thrilled with my entire experience with Johnny Janosiks! Thank You

February 20th I ordered a sectional from Johnny Janosik. Unfortunately, the state of the world caused my furniture to be delayed. I did not have a problem with the delay. I did have a problem with the lack of communication and the disrespect that was given to me by the manager, Nick. I contacted Nick several times finding out on the status. A manifest showed that 2 pieces were being shipped on March 30 and should arrive in 1-2 weeks. Three pieces were already in the warehouse. I was happy to hear the news. Two weeks passed and no furniture. Went to the website chat and talked with Jake who said the furniture was not shipped. I brought this to Nick's attention and he claimed "Jake did some digging" and found out it was not on the manifest. I was confused on how it was on the manifest and then not on the manifest. Nick said it will be another 3-5 weeks. At this point I was getting frustrated and sent Nick an email with my frustrations. He sent me a condescending email back. I was so mad I could not even respond. Four weeks pass and sent Nick another email on May 22 asking if there is any word on my furniture. He responded with "perfect timing, your furniture just arrived." I wondered if my furniture "just arrived"! Delivery was set up on the 28th and on the 27th I get a call asking for my final payment. I had to laugh out loud, I did not hear from them in 14 weeks, but to look for a payment. I explained my concerns to the poor girl on the phone and she transferred me to a manager. Nick picked up the phone. I told Nick that I was very appointed in the customer service I received from him. He told me he was upfront with me that whole time and would not listen to anything I had to say but talked over me. He was disrespectful and rude towards me, a paying customer. He said if I wanted my furniture delivered the next day I needed to make a payment and went on to say,I could make a payment with him or someone else. I choose someone else. Ashley (I believe a warehouse manager) then called me and I explained all that happened with Nick and she apologized for his behavior. I asked Ashley when my furniture arrived to the warehouse. After a quick computer search it arrived May 11th. According to Nick on the 22nd it "just arrived"! Instead of "being upfront" as Nick claimed to be he chose to lie. At this point I was at a loss for words. Nick's disrespect towards me and his lies has made me never shop at Johnny Janosik again.

JOHNNY JANOSIK, INC WORLD OF FURNITURE GALLERIES Trussum Pond Road, Laurel, DE TelFax www.johnnyjanosik.com February 4, [redacted] RE: Account [redacted] – Berkline Sofa [redacted] We are in receipt of your Revdex.com complaintAfter reviewing the information in your account we see there was a service call placed 4/26/for a crease in the seat of the sofa; our records indicate that a Service Technician came to your home 5/2/11, fixed the seam and adjusted the seat to resolve the issue A second call was placed against the sofa 10/13/stating there was a mildew smell however when the Technician arrived 10/17/the claim was against your Lexington dining room table set; there are not any notes regarding the sofa on that visit A third called was placed against the sofa 1/6/stating the sofa was doing the same thing; material creasing and this was the first time that you reported the foam falling out underneathOur Customer Service Representative Alison explained that Berkline had gone out of business and she offered the name and number of a local repairman we refer customers to when they are out of warranty Alison reported you were not happy with the information and requested a Manager call you Our Operations Manager [redacted] left a voicemail for you on 1/6/requesting a call back to discuss; there has not been a return call to date Your letter indicates you are waiting for Kelly to call you back however there is not anyone within our Company by the name of Kelly At almost three years after delivery your sofa would no longer be under warranty even if Berkline had not gone out of business as Berkline had a limited lifetime warranty on the wood frame and mechanism pieces only; fabric, seat cores, labor, etcis only covered for one year You did not purchase an extended warranty however you did purchase Guardsman which is an accidental damage plan which covers things such as rips, burns, tears etc Neither your Berkline nor Guardsman warranty would cover wear and tear which is what you are describingBased on our records the sofa would appear to have also been moved since the delivery address and service address we have on file is Almonds Way Magnolia, DE not your current address of Alston CtDover DE The possibility that something occurred in moving the furniture may explain your current issues and would not be something that we would assume responsibility for regardless even if there were any remaining warranty which we have indicated was for one year We have provided the name of an outside service technician who can perform repair work to your sofa or because we value your business we would like to offer you a $credit towards the purchase of a new sofaJust present this letter for your $discount the next time you are in the storeWe are sorry that you do not feel as though we are treating you fairlyWe handled your initial concerns back in quickly and have no records of any other issues until your call on 1/6/Thank you again for being a valued customer and please do not hesitate to contact any one of us here at Johnny Janosik’s if we can help you in any wayWe are here to serve you and look forward to serving your home furnishing needs for many years to come [redacted] ***

I was a loyal customer for several yearsI recently purchased a bed and a sofa spent over $1,I was told delivery would be this past saturdaySaturday morning came we took old sofa to dump expecting new on e to arrive any timeThe gentlemen showed up and said our sofa was on back orderWe never got a phone call letting us know this so I called the Laurel store and was told she would see what she could doI called Monday to be told the sofa wont be in for another weeks and for my inconvenience they would give me $30???? I explained that I am also in the sales department and found this offer unsatisfactoryThe manager gets on the phone to explain that is all she can do and how sorry she wasI explained I will never shop there again and will tell everyone I know not to go there

[redacted] took possession of the reclining sofa in question on September 18, [redacted] notified us of her concern with the sofa on February 26, a term within the manufacturer’s Limited Lifetime Warranty for frames and mechanisms; however On May 2, 2011, [redacted] /BenchCraft Holdings, LLC and five (5) affiliated companies filed for bankruptcyAs part of the bankruptcy, [redacted] ceased operations and liquidated all of their assets An outside technician was sent to her home but without a replacement mechanism he was unable to provide her with a permanent repair As the manufacturer is out of business and cannot fulfill their warranty we are sending [redacted] a letter providing her with a 25% of her purchase price credit toward a new purchase Please let me know if we can be of any further assistance with this matter Sincerely, [redacted]