John's Service & Sales

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] , President Contact Phone: XXX-XXX-XXXX Contact Email: ***@johnsservice.net We have contacted our customer and I believe we have corrected the problem and believe she was going to contact you to disregard the complaintIf this is not the case I will address this furtherWe have been doing HVAC service and install since and have always tried to go above and beyond to give great customer serviceI do however know sometimes we miss the mark, but we always try and take care of the issueLet me know if I need to take any further action thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I submitted a note but it must have gone through last weekThey sent out a duct cleaning company and they completed the cleaning days agoJohns has ordered new filters and when they arrive they are going to install them and do a cleaning on my unit free of charge

Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@johnsservice.net
We have contacted our customer and I believe we have corrected the problem and believe she was going to contact you to disregard
the complaintIf this is not the case I will address this furtherWe have been doing HVAC service and install since and have always tried to go above and beyond to give great customer serviceI do however know sometimes we miss the mark, but we always try and take care of the issueLet me know if I need to take any further action
thank you,
***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I submitted a note but it must have gone through last weekThey sent out a duct cleaning company and they completed the cleaning days agoJohns has ordered new filters and when they arrive they are going to install them and do a cleaning on my unit free of charge