John Wallstrom DDS

Good Afternoon!We apologize for any inconvenience! I was not aware of the situation, and I will contact you (Susan) today! Also, I will speak to our representatives and get their side as well!If you need anything else, please let me know!Thanks!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut I hope your staff will realize that you should not yell at people or hang up on themWe even wrote a note saying it was tough for us to pay so much and we continued to make paymentsBut we forgot one month and you send us to collections and make it hard on us.Sincerely, [redacted]

December 14,
Dennis L M*** DDS, MSJohn BW***, DDS, MS
I have received your letter informing us of a complaint filed with the Revdex.com by a patient of ours
According to the complaint, the patient, *** ***, is unhappy with the way she feels our finanCialmanager treated her
husband when he called to discuss her account
I have discussed this matter with, Jerri (not Jacki, as the writer indicated several times in her letter) whois our financial manager and I asked for her side ofthe storyShe tells me that ***'s husband calledvery angry that the account had been sent to collections for non~paymentJerri tried to tell him that nopayment was made for OctoberShe tried to gethim to understand that If he could produce evidencethat a payment had be.en made for that month that she would call the collection agency and asked themto cancel the collecti

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I hope your staff will realize that you should not yell at people or hang up on them. We even wrote a note saying it was tough for us to pay so much and we continued to make payments. But we forgot one month and you send us to collections and make it hard on us.Sincerely, [redacted]

Good Afternoon!We apologize for any inconvenience!  I was not aware of the situation, and I will contact you (Susan) today!  Also, I will speak to our representatives and get their side as well!If you need anything else, please let me know!Thanks!