Initial Business Response / [redacted] (1000, 5, 2017/01/26) */ Upon order receipt from customer, shipping department picked the item from stockPrior to shipping, item was inspected and found to be damagedCustomer was notified of this and company apologized for thisRefund was issued to customer Furthermore, the item is no longer carried by the company and is not available on backorderCustomer was notified of thisThe GM followed up with customer, apologized and confirmed that unit was damaged and was no longer available from supplierCompany advised customer to review our online stock again for a suitable replacement and a discount would be appliedCustomer said they would do this, and to date, the Company has not heard from customer
Initial Business Response / [redacted] (1000, 5, 2017/01/26) */ Upon order receipt from customer, shipping department picked the item from stockPrior to shipping, item was inspected and found to be damagedCustomer was notified of this and company apologized for thisRefund was issued to customer Furthermore, the item is no longer carried by the company and is not available on backorderCustomer was notified of thisThe GM followed up with customer, apologized and confirmed that unit was damaged and was no longer available from supplierCompany advised customer to review our online stock again for a suitable replacement and a discount would be appliedCustomer said they would do this, and to date, the Company has not heard from customer