John K. Manning & Associates

Hanawalt Exteriors has come to an agreement with the homeowner to have the originally agreed chimney cap installed for no additional cost. We apologize for any inconvenience.

11.11.16 Revdex.com received a phone call from Mrs. [redacted] stating that Hanawalt Exteriors has not followed through on resolving her complaint issues.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.I would point out that, had the business shared that information with me to begin with, and had they returned calls as promised, this complaint would not have been necessary. I find it interesting that there will be a 2-3 week time frame for completion when I was told it was ready for pick up last Friday.  You will understand that I don't have much trust at this point. I accept the response but would like to know if this complaint remains open until the job is actually completed, or will I have to refile a complaint if it is not.
Regards,
[redacted]