John Jones Corydon

[redacted] Auto GroupRevdex.com, incSSt.Louisville, KY 40203-2186Re: ID [redacted] To whom it may concern:I'm writing in response to complaint ID [redacted] This customer is seeking a 100% refund on the extended warranty they purchased three years ago on a Equinox Unfortunately she wasn't eligible for the 100% Money Back GuaranteeIt isn't offered on every vehicle and when it is, the Money Back Guarantee Form (attached) is filled out and signed by the customer and usThis form isn't in her file and we have no record of it, nor does the customerIf she was eligible you can see on the form that it states the customer has to call and request it within the day periodWe apologize if there was any misunderstanding and definitely want to retain her as a customerWith that in mind, we are willing to give her a certificate for $that she can use in our service or sales departmentsWe hope this goodwill gesture shows that we appreciate her business and want to keep her as a customerThe certificate does have an expiration date of one yearThis offer is good for days so please let me know if she accepts it or if you have any further questions or concerns.Thanks, [redacted] ***Customer Relations Mgr.Cc: [redacted] ***, President [redacted] , Vice President

[redacted] Auto GroupRevdex.com, inc.844. S. 4 St.Louisville, KY 40203-2186Re: ID [redacted]To whom it may concern:I'm writing in response to complaint ID [redacted]. This customer is seeking a 100% refund on the extended warranty they purchased three years ago on a 2007 Equinox....

Unfortunately she wasn't eligible for the 100% Money Back Guarantee. It isn't offered on every vehicle and when it is, the Money Back Guarantee Form (attached) is filled out and signed by the customer and us. This form isn't in her file and we have no record of it, nor does the customer. If she was eligible you can see on the form that it states the customer has to call and request it within the 30 day period. We apologize if there was any misunderstanding and definitely want to retain her as a customer. With that in mind, we are willing to give her a certificate for $2565 that she can use in our service or sales departments. We hope this goodwill gesture shows that we appreciate her business and want to keep her as a customer. The certificate does have an expiration date of one year. This offer is good for 15 days so please let me know if she accepts it or if you have any further questions or concerns.Thanks,[redacted]Customer Relations Mgr.Cc: [redacted], President[redacted], Vice President