John DMarcella and Sons Appliances

We understand that this matter cannot be closed until proper corrections have been made to the hood The parts are on order and we have been in contact with Mr [redacted] that as soon as they are received we will repair the problem

In response to Mr [redacted] 's complaint regarding service on his [redacted] *** oven, Marcella's ordered the required parts from the manufacturer to service the unit following the 9/service callThe parts are scheduled for delivery here next week and we have reserved a service date of Friday 10/scheduled for the repair, assuming the parts arrive as scheduled from the manufacturerThere is no regional/local parts distributor for this particular brand resulting in the delay for the partsWe will follow up with a phone call to Mr [redacted] to confirm

We have contacted Mrs [redacted] on different occasions and left messages that we have her parts and are trying to set up a service call We are still awaitingher response Tell us why here