Joey Southcenter Restaurant

Dear Ms***, I sincerely apologize for this issue and ensure you that we are taking it very seriouslyI understand how frustrated you may be and I promise you that we worked as quickly as possible to fix the issueI know we spoke with you on the phone when the issue was brought to our
attention and we personally contacted your bank to speed up the processWe also followed up with the manager and server so that they could understand the seriousness of the issueHospitality is what we aim for and it frustrating to see that we did not deliverAs of now, you should already have your money processed back to your account as well as the refund for the total amount of the billPlease let me know if there is anything else I can do for youPlease contact me at ***@***.com if you have any other feedback and/or concerns. Have a great day. Kelly B*** General Manager Joey Southcenter