Joe's Carpet Service, LLC

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:Dear Mr. [redacted],We are disappointed to find that your resolution to our very obvious concerns remain unchanged. We have spent countless hours on the phone attempting to rectify this issue. We proposed three reasonable solutions that would solve this problem without causing anymore inconvenience to either of us.Pick up 52.66 yards of Beaulieu carpet now and have it installed when we are ready by a professional of our choosing. This would allow for you as the merchant to provide us the carpet and be done without having to do anything else. We as the consumer would once again pay for the installation when we are ready.Be provided a voucher for 52.66 yards of carpet to be used within one year towards the purchase of future carpet. As we have stated this would benefit you as the merchant as when we are ready we would be purchasing additional carpet.  Be reimbursed the $1921 that you were given by Beaulieu for the defective carpet we purchased from you. Again, you as the merchant would have no additional duties to us. We are not asking for additional funds back for the other carpet purchased nor are we asking for the installation costs back or the cost of padding but rather just the money we have paid out for the 52.66 yards which you received from Beaulieu on our behalf. We too would like to come to a resolution to this problem. In no way are our proposed solutions outlandish but rather justifiable solutions to the unfortunate situation we, as the customers, have found ourselves in. We appreciate your reconsideration to this problem.
Regards,
[redacted]