Joe's Carpet Cleaning and Moving Services

Caused damage to my property with their company vehicle. When I sent photographs of the damage to the owner he claimed it was not caused by his employees despite the fact he was not on site and despite the fact there was no damage to my property within an hour before their arrival.

He asked if I had photographs of his company vehicle parked on my lawn and I said I did not have any and he said well, my people say they didn't do it. He actually said someone else must have driven into my yard during the same time period his employees were there and then left! For this to have happened someone would have had to BACK UP into my yard, presumably right up to the driveway where their van was allegedly parked, and then just driven off.

This company apparently has the mantra, "the customer is always wrong!" I truly believe they have paid reviews on their site, social media, google my business, etc. I feel this is a deceptive business practice and I feel the utter disregard for the value of other people's property is as equally distasteful.

I would not recommend this company. Terrible job! Their machine knotted the carpets & it had a foul odor like dirty water was used in the machine. Could not even get the vacuum cleaner through it! Giant "swirls" from the machine everywhere. Carpet feels like it has a residue on it after 5 days. Setting up appointment w/another company to do what we paid for "deep steam cleaning". No wonder the place isn't rated w/Revdex.com